Blue Screen (Display Driver Problem)

[Ian321]

Well idk why my laptop suddenly has this problem where my Display driver stops working.. it was Nvidia GE___ (i forgot) it kept crashing my com within 1min so i had a complete system restore, now that i installed a new display driver(shown below)

Windows 7(32bit)   
version: 8.16.11.8691   
VGA(Graphics), NVIDIAVGA(Graphics), NVIDIA Help tooltips : This driver is NVIDIA External Graphic.

i've still been getting blue screens as well.. i don't know how to solve it, it mainly crashes when i watch videos.

i got a picture of the bluescreen but i can't upload it due to the size..

[Calum]

What make and model of laptop do you have?

[Allan]

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

[Ian321]

My laptop is a Samsung R470 Windows 7 32 bit


==================================================
Dump File         : 072113-22698-01.dmp
Crash Time        : 7/21/2013 9:28:58 PM
Bug Check String  :
Bug Check Code    : 0x00000116
Parameter 1       : 0x8a7cc510
Parameter 2       : 0x93c409a0
Parameter 3       : 0x00000000
Parameter 4       : 0x00000002
Caused By Driver  : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+c9a0
File Description  : NVIDIA Windows Kernel Mode Driver, Version 186.91
Product Name      : NVIDIA Windows Kernel Mode Driver, Version 186.91
Company           : NVIDIA Corporation
File Version      : 8.16.11.8691
Processor         : 32-bit
Crash Address     : ntoskrnl.exe+d220c
Stack Address 1   : dxgkrnl.sys+8d07f
Stack Address 2   : dxgkrnl.sys+819e2
Stack Address 3   : dxgmms1.sys+692c
Computer Name     :
Full Path         : C:\windows\Minidump\072113-22698-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 478,088
Dump File Time    : 7/21/2013 9:31:12 PM
==================================================

[Allan]

Well, you're correct the problem is the video card. From where did you obtain the driver?

[patio]

With laptops it is always best to obtain drivers from the manuf. site...

[Ian321]

i got my driver from

http://www.samsung.com/my/support/model/NP-R470-AS02MY-downloads

[Allan]

Okay. Please look in Device Manager. Are there any yellow or red symbols? If not, and if you are certain you have the correct driver for your display adapter, then it's possible the display adapter itself is going bad.

[Ian321]

there is no yellow / red symbols, and i downloaded the driver from that link from a guy in computerhope irc channel, so i guess it's correct

[Allan]

The chat room has no direct relationship with the forum and I do not trust ANY advice given in chat. However, assuming that is the correct model of your laptop in this case it seems the advice was correct. My guess is that the display adapter is failing. For now, you can completely uninstall the driver and reboot. Windows will use the generic driver. 

[Calum]

Additionally, it may be worth trying a complete clean install of your graphics drivers, perhaps try the latest version from Nvidia of those provided by Samsung aren't working too well.  The Samsung ones are 4 years out of date.
You can download the latest drivers here - when installing, there's a check box to perform a clean install, ensure you check this and reboot after they're finished installing.  It may help, it may not - it could well be that the adapter itself is failing as Allan says in which case no software solution will help.

[patio]

The driver you listed above is an external driver...so most likely the incorrect one...re-visit the Samsung site for the proper one.

[Calum]

An external driver?  It shows up if you head onto the Nvidia site and narrow down the search by the exact model in the laptop.  Under supported products, the G105M is listed.  I suggested getting them from the video chip manufacturer as the blue screens persisted with the Samsung provided driver.

[patio]

It's listed that way in his 1st Post.

[Ian321]

Thanks guys, i'll try those methods and hopefully it'll work

[Ian321]

Hello again, sorry to disturb.. i thought it was fixed but the problem is back again.. whenever i update my graphics driver.. NVIDIA GEforce310M (version 320.49) my computer always gets a blue screen.. but when i remove it, it's perfectly fine, any ideas?