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Author Topic: Brand New Built Computer Blue Screen  (Read 7716 times)

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Arcisan

    Topic Starter


    Greenhorn

    • Experience: Beginner
    • OS: Windows 7
    Brand New Built Computer Blue Screen
    « on: September 19, 2013, 06:56:49 AM »
    Hi everyone not sure if this is the right area for this but, I have recently put together a new computer and i have downloaded League of Legends but in the last 4 hours my computer has blue screened twice and i have no idea why i get around 2-3 secs to see the screen before my computer reboots, I'm running double monitor and these are my comp stats::
    Processor:: Intel(R) Core(TM) i7-4770K CPU@ 3.50GHz
    Ram:: 32Gb
    (64it)
    GPU : GeForce GTX 670
    Mother Board:: asus z87 deluxe
    with a 2TB Hard drive and a 120gb SSD :/
    As you can probably tell i am a complete novice when it comes to computers and when i see a blue screen i am just thinking did i just waster $2000+ of my hard earned money :/ Do you guys know any reason why my computer might be blue screening it has only blue screened mid games at this present moment. Any help would be great.

    Arcisan

      Topic Starter


      Greenhorn

      • Experience: Beginner
      • OS: Windows 7
      Re: Brand New Built Computer Blue Screen
      « Reply #1 on: September 19, 2013, 07:12:30 AM »
      I think i have found the code: Microsoft-Windows-Kernel-Power :: 0x8000000000000002

      Allan

      • Moderator

      • Mastermind
      • Thanked: 1260
      • Experience: Guru
      • OS: Windows 10
      Re: Brand New Built Computer Blue Screen
      « Reply #2 on: September 19, 2013, 07:23:09 AM »
      When the computer first starts tap the F8 function key continuously until you are taken to the Advanced Boot Options Screen. Once there, choose "Disable Automatic Restart on System Failure". Reboot. Please post the complete and exact contents of the blue screen error.

      Arcisan

        Topic Starter


        Greenhorn

        • Experience: Beginner
        • OS: Windows 7
        Re: Brand New Built Computer Blue Screen
        « Reply #3 on: September 19, 2013, 07:24:44 AM »
        I have disabled the restart is there any logs i can check to get yout he complete content or would i need to wait for it to blue screen again???

        Allan

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        Re: Brand New Built Computer Blue Screen
        « Reply #4 on: September 19, 2013, 07:36:11 AM »
        Sorry, I just re-read your first post - for some reason I thought you couldn't get into Windows but  evidently you can. Please do the following:

        Download BlueScreenView:
        http://www.nirsoft.net/utils/blue_screen_view.html
        unzip downloaded file and double click on BlueScreenView.exe to run the program.
        when scanning is done, go to EDIT - Select All
        Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
        Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

        Arcisan

          Topic Starter


          Greenhorn

          • Experience: Beginner
          • OS: Windows 7
          Re: Brand New Built Computer Blue Screen
          « Reply #5 on: September 19, 2013, 07:43:31 AM »
          ==================================================
          Dump File         : 091913-13041-01.dmp
          Crash Time        : 9/19/2013 10:33:44 PM
          Bug Check String  : ATTEMPTED_WRITE_TO_READONLY_MEMORY
          Bug Check Code    : 0x000000be
          Parameter 1       : fffff880`05c11470
          Parameter 2       : 80000007`e139b121
          Parameter 3       : fffff800`044ce0b0
          Parameter 4       : 00000000`0000000a
          Caused By Driver  : nvlddmkm.sys
          Caused By Address : nvlddmkm.sys+514470
          File Description  :
          Product Name      :
          Company           :
          File Version      :
          Processor         : x64
          Crash Address     : ntoskrnl.exe+75b80
          Stack Address 1   :
          Stack Address 2   :
          Stack Address 3   :
          Computer Name     :
          Full Path         : C:\Windows\Minidump\091913-13041-01.dmp
          Processors Count  : 8
          Major Version     : 15
          Minor Version     : 7601
          Dump File Size    : 293,192
          Dump File Time    : 9/19/2013 10:34:21 PM
          ==================================================

          ==================================================
          Dump File         : 091913-21933-01.dmp
          Crash Time        : 9/19/2013 8:45:00 PM
          Bug Check String  : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
          Bug Check Code    : 0x1000007e
          Parameter 1       : ffffffff`c000001d
          Parameter 2       : fffff880`059a186f
          Parameter 3       : fffff880`11ca9498
          Parameter 4       : fffff880`11ca8cf0
          Caused By Driver  : ndis.sys
          Caused By Address : ndis.sys+1ac1
          File Description  :
          Product Name      :
          Company           :
          File Version      :
          Processor         : x64
          Crash Address     : Rt64win7.sys+a986f
          Stack Address 1   :
          Stack Address 2   :
          Stack Address 3   :
          Computer Name     :
          Full Path         : C:\Windows\Minidump\091913-21933-01.dmp
          Processors Count  : 8
          Major Version     : 15
          Minor Version     : 7601
          Dump File Size    : 293,176
          Dump File Time    : 9/19/2013 8:45:45 PM
          ==================================================
           

          I hope this is right :3

          Allan

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          Re: Brand New Built Computer Blue Screen
          « Reply #6 on: September 19, 2013, 08:03:33 AM »
          The problem is with your Nvidia display adapter or driver. Make sure you have the latest driver (download it ONLY from the Nvidia website).


          Arcisan

            Topic Starter


            Greenhorn

            • Experience: Beginner
            • OS: Windows 7
            Re: Brand New Built Computer Blue Screen
            « Reply #7 on: September 19, 2013, 08:13:33 AM »
            I have the Nvidea experience program on my computer and it says i have it up to date do you think it's fault software then ?? the actual card itself ??

            Arcisan

              Topic Starter


              Greenhorn

              • Experience: Beginner
              • OS: Windows 7
              Re: Brand New Built Computer Blue Screen
              « Reply #8 on: September 19, 2013, 08:15:31 AM »
              Ok so the program had the the 320 update downloaded for me but it seems the 327 is out so ill download/install this and ill get back to you on any future problems thanks for the help ill keep you informed ^^

              Allan

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              • Thanked: 1260
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              Re: Brand New Built Computer Blue Screen
              « Reply #9 on: September 19, 2013, 08:22:23 AM »
              Be sure to completely uninstall the current driver before installing the new one (follow the instructions on the nvidia website)

              Arcisan

                Topic Starter


                Greenhorn

                • Experience: Beginner
                • OS: Windows 7
                Re: Brand New Built Computer Blue Screen
                « Reply #10 on: September 19, 2013, 08:28:45 AM »
                Ok thankyou

                Computer_Commando



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                Re: Brand New Built Computer Blue Screen
                « Reply #11 on: September 19, 2013, 09:49:45 AM »
                New nVidia driver driver package was released today.  If you have Geforce Experience, it will install automatically (default settings).  Mine just completed.

                Arcisan

                  Topic Starter


                  Greenhorn

                  • Experience: Beginner
                  • OS: Windows 7
                  Re: Brand New Built Computer Blue Screen
                  « Reply #12 on: September 20, 2013, 05:23:06 PM »
                  Hey guys thanks for the Help i just encountered another blue screen here is the details ::
                  Dump File         : 092113-12901-01.dmp
                  Crash Time        : 9/21/2013 9:04:31 AM
                  Bug Check String  : RESOURCE_NOT_OWNED
                  Bug Check Code    : 0x000000e3
                  Parameter 1       : fffffa80`1c2e31e0
                  Parameter 2       : fffffa80`1c389830
                  Parameter 3       : fffffa80`1ca63a50
                  Parameter 4       : 00000000`00000003
                  Caused By Driver  : win32k.sys
                  Caused By Address : win32k.sys+2e7f10
                  File Description  :
                  Product Name      :
                  Company           :
                  File Version      :
                  Processor         : x64
                  Crash Address     : ntoskrnl.exe+75b80
                  Stack Address 1   :
                  Stack Address 2   :
                  Stack Address 3   :
                  Computer Name     :
                  Full Path         : C:\Windows\Minidump\092113-12901-01.dmp
                  Processors Count  : 8
                  Major Version     : 15
                  Minor Version     : 7601
                  Dump File Size    : 293,120
                  Dump File Time    : 9/21/2013 9:05:26 AM
                  =================================================

                  Any help would be great ^^

                  kyle_engineer



                    Intermediate
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                  Re: Brand New Built Computer Blue Screen
                  « Reply #13 on: September 20, 2013, 10:02:25 PM »
                  Just a stab in the dark, but did you make sure you got/installed the 64-bit driver for the proper OS?
                  "Any answer is only as good as it satisfies the question." - Me

                  0000000100101011000 -
                  010010010010000001001100010011110100110 001000000010110010100111101010101

                  Arcisan

                    Topic Starter


                    Greenhorn

                    • Experience: Beginner
                    • OS: Windows 7
                    Re: Brand New Built Computer Blue Screen
                    « Reply #14 on: September 21, 2013, 06:16:58 PM »
                    I just installed the OS straight from the disk.. It's a retail os i bought from the store so wouldnt it get auto downloaded ????