window installer package error

[Nitin]

I have win 7 32 bit system. When I install new antivirus software(Norton) then error message comes:
                                             There is error in windows installer package. Contact your package vendor.
Pls help...........

[ad2066]

first of all get a back up of your register and your windows then :

1. Open Registry editor.
2. Locate the key HKEY_CLASSES_ROOT\Installer\Products.
3. Delete keys related to Symantec System Recovery. Refer to related technotes for reference about Product Global Unique Identifiers.
4. Reboot the server
5. Retry BESR/SSR installation.

hope it can help you.

[patio]

If you are going to suggest editing the registry then you should also Post a proper registry backup method...

Just sayin.

ERUNT...