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Author Topic: Please help  (Read 3396 times)

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timmygibbons

    Topic Starter


    Newbie

    • Experience: Beginner
    • OS: Windows 7
    Please help
    « on: December 07, 2013, 11:25:23 AM »
    I went to use my laptop (ACER Aspire, 5740G) yesterday, the last use before that was Wednesday evening. When I logged on the first thing wrong I noticed was that my wallpaper had disappeared and after that I started seeing more and more problems, such as when I clicked the start button, the programs that would be listed there had all changed. My iTunes library was also completely cleared, and when I went to sort that out, all data in my files (Downloads etc.) had disappeared. After investigating this I found all the data was accessible through C:/Users. All new data (things I was downloading after the problem) were being stored in a TEMP folder. Please help me sort this out, I just want my laptop to be back to normal!

    Allan

    • Moderator

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    • OS: Windows 10
    Re: Please help
    « Reply #1 on: December 07, 2013, 12:32:23 PM »
    Please follow the instructions in the following link and post your logs in the thread you create (NOT in this thread):
    http://www.computerhope.com/forum/index.php/topic,46313.0.html