Again, my apology! Any as usual the person who replied is correct! The purchase was on 7/5/2009 and it was windows 7 that was the upgrade promised by Best Buy. Please understand I do not blame them for the mishap of my missing th upgrade, it was not their fault that a short 4 days passed & I was out of commission....they were very co-operative when I took the printer in for service after only printing 75 pages and it failed. Seemed it was the one thing I did not buy the extended service on, they did offer me $75 credit toward anything in the store, including a new printer since the original one couldf not be fixed, printers apparently can not be stored for a year then brought back out with new ink & expected to preform like new (to my cox plete surprise & my wallets saddness). This time I bought online through H.P. and the warranty cost nearly as much as the printer but has a 24 hour turn around promise fix or new one at your door and they have been very good at their service agreement. My confusion with the keys is on my H.P Pavillion dx Laptop which I am able to use via my bed or easy chair with great comfort to this point. I have had the desk top repaired with a new mother board & one or two other tweeks from them as well, and I know all will think this is money thrown away and i should have just replaced the tower, but to a novice like myself you have to understand....this was a brand new purchase, the day I bought this computer the entire store was all excited as this item had only came in that day & was the "TOP OF THE LINE, FASTEST, NEWEST, & HOTEST ITEM ON THE MAKET" as I mentioned earlier....that was a much smarter, much more savy MommaNancy who did a lot of research, asked many questions of those more qualified then myself and didn't buy expensive electronics on a whim. So after a year long recovery & feeling like I had enough brain power to at least begin to start to enter the world of technology again, I wanted the use of the items I at least felt I had some knowledge of. So when after only a couple of weeks problems began it made sense to me to fix the hardware rather then buy new. So please take these things into consideration before answering any questions, I will never mislead you on purpose, I may get confused, may have issues with finding the words to describe what I need to say, but am so very grateful that people like yourself exist to assist myself & others as it is so very hard getrting help otherwise. (and if you are thinking classes....no ...it is either normal people or severe disability, nothing in between like me...and it is so embarrassing when grandchildren age 7--12 know more then their once employee of the year at a fortune 500 company. Be Blessed, and never stop dancing :-)
