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Author Topic: IE Disconnecting  (Read 8220 times)

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paieye

  • Guest
IE Disconnecting
« on: October 23, 2005, 11:32:58 AM »
I am trying to help a neighbour who, for reasons that are about to become obvious, cannot post the question himself.

He is using Windows XP(Home) and IE6, with an internal dial-up modem. His virus-checker is AVG and he is using the XP Firewall.

He is unable to use OE, because, an instant after he clicks Read Mail, the telephone-line is disconnected. He is unable to use IE for a period of more than a very few minutes, because yet again, without prompting from him, the line will be disconnected.

In IE Options, Connections, Settings, Advanced, he has un-ticked the Disconnect boxes: this has made no difference. He has also deleted Cookies, and Temporary Files, and has set maximum space allotted to such files to 50 mb. None of that has made any difference, either.

Another computer in the same house can carry out all these tasks without difficulty.

Any suggestions about what might be wrong, and how he could put it right ?
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paieye

IBM X40 ThinkPad. Centrino, 320RAM, WXPPro, AVG, ZoneAlarm, SpyBot, SI2
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pcwizard



    Hopeful

  • A computer is for life, not just gaming!!
    • Thanked: 2
    Re: IE Disconnecting
    « Reply #1 on: October 23, 2005, 11:40:04 AM »
    The other system isn't connecting through dial up at the same time by any chance?

    Has this problem been present since the system was first setup or only a recent development?
    I would advise them to disable XP Firewall and use Zonealarm instead anyway.

    Have they tried a virus/spyware scan?
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    A computer is for life....not just gaming!!

    GX1_Man

    • Guest
    Re: IE Disconnecting
    « Reply #2 on: October 23, 2005, 01:04:39 PM »
    I agree 100% !  :o :o :o :o :o
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    paieye

    • Guest
    Re: IE Disconnecting
    « Reply #3 on: October 23, 2005, 02:21:55 PM »
    Quote
    The other system isn't connecting through dial up at the same time by any chance?


    No.

    Quote
    Has this problem been present since the system was first setup or only a recent development?


    The latter

    Quote
    I would advise them to disable XP Firewall and use Zonealarm instead anyway.


    I myself use ZA, and shall pass your message to him.


    Quote
    Have they tried a virus/spyware scan?


    AVG reports his system as being all clear.  He has not so far been able to stay on-line for long enough to down-load SpyBot, but I have urged him to perservere.

    Thank you for your help with this one.
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    GX1_Man

    • Guest
    Re: IE Disconnecting
    « Reply #4 on: October 23, 2005, 02:23:38 PM »
    Don't even have a firewall loaded until you get this resolved.
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    paieye

    • Guest
    Re: IE Disconnecting
    « Reply #5 on: October 23, 2005, 02:30:44 PM »
    I shall tell him that now -- many thanks.
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    Fed

    • Moderator


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      • Thanked: 35
      • Experience: Experienced
      • OS: Windows XP
      Re: IE Disconnecting
      « Reply #6 on: October 23, 2005, 11:54:43 PM »
      OE>Tools>Options>Connections Tab... you will see it.  :)
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      paieye

      • Guest
      Re: IE Disconnecting
      « Reply #7 on: October 24, 2005, 12:38:22 AM »
      Quote
      OE>Tools>Options>Connections Tab... you will see it.  :)


      I think that I have missed something  -- what is it that I am going to see ?
      « Last Edit: October 24, 2005, 12:42:36 AM by paieye »
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      Fed

      • Moderator


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        Re: IE Disconnecting
        « Reply #8 on: October 24, 2005, 12:41:48 AM »
        Gimme a minute...
        « Last Edit: October 24, 2005, 12:46:41 AM by Fed »
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        Fed

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          Re: IE Disconnecting
          « Reply #9 on: October 24, 2005, 12:50:21 AM »
          HMMM? That didn't come out very clearly.

          Anyway, the bottom checkbox says 'Hangup after sending & receiving.

          Add to that the setting of 'check email every x minutes' and that could explain IE dropping out too.
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          paieye

          • Guest
          Re: IE Disconnecting
          « Reply #10 on: October 24, 2005, 01:11:02 AM »
          No, that is perfect, and as usual I was in too much of a hurry.  I shall report to him shortly, and let you know.

          Thank you for taking all this trouble, in the early hours of the morning, too.
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          Fed

          • Moderator


            • Sage
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            Re: IE Disconnecting
            « Reply #11 on: October 24, 2005, 01:16:46 AM »
            Quote
            in the early hours of the morning

            Not for me.  :)
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            paieye

            • Guest
            Re: IE Disconnecting
            « Reply #12 on: October 24, 2005, 05:31:20 AM »
            Quote
            OE>Tools>Options>Connections Tab... you will see it.  :)


            Yes, he has made sure that 'Hang up after sending/receiving' is unticked, but it has made no difference, I am afraid.
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            2k_dummy



              Specialist
            • A word, once spoken, can never be recalled.
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              Re: IE Disconnecting
              « Reply #13 on: October 24, 2005, 05:54:07 AM »
              In dial up networking, right click the connection and select properties. Click configure. Click connection. Uncheck "disconnect if idle for more than" x min.
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              paieye

              • Guest
              Re: IE Disconnecting
              « Reply #14 on: October 24, 2005, 07:14:17 AM »
              When I follow those steps as far as 'Configure', I do not get a window containing the choice 'Connections'.  Could you just confirm the route, please.
              « Last Edit: October 24, 2005, 07:18:44 AM by paieye »
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