Author Topic: Freezing cursor on laptop ASUS X55A (Read 29640 times)

donnawatkins07 · « **on:** February 19, 2014, 02:37:09 PM »

Hello, I need some assistance if anyone can help me please,
I have a ASUS X55A laptop, and the cursor keeps freezing on the screen!!! I've done scans and no threats have been found, dont know what else to do!!! Please help

soybean · « **Reply #1 on:** February 21, 2014, 08:43:49 AM »

Are you using the touchpad or a mouse when this happens? If touchpad, have you tried using a mouse?

donnawatkins07 · « **Reply #2 on:** February 22, 2014, 06:03:56 AM »

I am using a touchpad. It keeps freezing on me but dont know why!!! Have got a usb mouse plugged in. Will try that but do you have any other ideas what it could be?

soybean · « **Reply #3 on:** February 22, 2014, 07:24:41 AM »

What make and model is your computer? Is the touchpad driver from Synaptics?

donnawatkins07 · « **Reply #4 on:** February 22, 2014, 08:53:57 AM »

Its a ASUS X555A laptop, not sure about the touchpad!!! It just froze on me again just now but after a few mins this time it came back to life

soybean · « **Reply #5 on:** February 22, 2014, 11:21:47 AM »

Open Device Manager and expand Mice and other pointing devices. Exactly what naming do you see there for the touchpad?

donnawatkins07 · « **Reply #6 on:** February 22, 2014, 12:45:31 PM »

ASUS touchpad it says

patio · « **Reply #7 on:** February 22, 2014, 01:02:18 PM »

Is there a yellow !!'s next to it ? ?
If so you need to re-install the driver from the ASUS site...

soybean · « **Reply #8 on:** February 22, 2014, 01:32:39 PM »

Did your computer come with Windows 8 or Windows 7? If I go to http://support.asus.com/Download.aspx?SLanguage=en&m=Rampage+III+Extreme&os=30 and click the drop down arrow for OS, I do not see Windows 8 listed. Perhaps ASUS is lagging behind on development of drivers for Windows 8.

Personally, I prefer using a wireless mouse over using a touchpad. I would visit the ASUS site from time to time to see whether they have released a new driver for Windows 8 for your laptop.

Is your computer still under warranty?

soybean · « **Reply #9 on:** February 22, 2014, 01:38:46 PM »

Correction to my previous post. Some Drivers for Windows 8 can be found via http://support.asus.com/download/Options.aspx?SLanguage=en&type=1 but I can't identify anything specifically for the touchpad.

donnawatkins07 · « **Reply #10 on:** February 22, 2014, 02:19:37 PM »

No there was no yellow !!'s by the side of it!!! It just froze on me again and tried the usb mouse but that wouldnt work either!! Dont know what to do!!! Yes its under warranty

donnawatkins07 · « **Reply #11 on:** February 22, 2014, 02:24:01 PM »

Should I just reformat the laptop? I've done a disk clean up, ran the malwarebytes!! dont know what else to do. Its windows 8 I've got

soybean · « **Reply #12 on:** February 22, 2014, 02:51:01 PM »

I would pursue a remedy for this under the warranty. The problems you're experiencing may be due to hardware issues, not OS or software issues.

donnawatkins07 · « **Reply #13 on:** February 22, 2014, 03:10:41 PM »

ok thanks, will send it back. What about my photo's and stuff?

soybean · « **Reply #14 on:** February 22, 2014, 05:24:19 PM »

Will the computer respond to keyboard shortcuts? Try opening File Explorer by pressing the Windows key and, while holding it down, pressing E. If File Explorer opens, try navigating by using the Tab key and Shift/Tab. By doing so, try selecting, or high-lighting, the Pictures folder in the left column of the File Explorer window. You can move up and down that column by using the up and down arrows.

For additional keyboard shortcuts, see http://www.hongkiat.com/blog/windows-8-keyboard-shortcuts/

donnawatkins07 · « **Reply #15 on:** February 24, 2014, 11:29:35 AM »

It just froze on me again. What does javascript void mean?

donnawatkins07 · « **Reply #16 on:** February 24, 2014, 11:37:49 AM »

what does javascript void mean? Could that be causing the freezing

donnawatkins07 · « **Reply #17 on:** February 24, 2014, 11:41:00 AM »

Also the usb mouse doesnt make a difference when the cursor on touchpad freezes. Nothing works!!!!

patio · « **Reply #18 on:** February 24, 2014, 12:31:40 PM »

Since you have no idea whether you will have a functioning mouse...or not...and there is data you want from it i suggest using an external laptop drive enclosure to retrieve your data...
See if someone you know has one...if not a decent one is about 35 Bucks.
You want one with an A/C power adapter as USB can be flakey at times for power.
Then you simply remove the HDD...again find someone who knows how...insert it in the enclosure...then hook it up to a working desktop and copy/save all your data...

Then replace the HDD in the laptop and turn it in for a Warranty claim.

At this point it would accomplish nothing to reformat it as you don't know if the hardware will work properly or not.

donnawatkins07 · « **Reply #19 on:** February 24, 2014, 01:25:25 PM »

my friend advised me to reformat the laptop but im not sure. Im not sure what messed up registered keys mean either as I got told that could b the problem or my laptop is corrupted!!! So confused right now!! My driver is already updated. I will have to take it back or pay to have it fixed as I cant put up with this freezing cursor for much longer. Was hoping I'd b able to fix it myself but obviously not

patio · « **Reply #20 on:** February 24, 2014, 01:29:45 PM »

Please re-read my Post...
A Format will accomplish nothing...zero ...nada...
Use the advice above to get your data...then take advantage of the warranty...
Can't say it any more directly.

donnawatkins07 · « **Reply #21 on:** February 24, 2014, 01:32:02 PM »

see I've got a few people telling me different things, dont know what to do!!! Think I will take it back and if they cant do it then will have to pay to get it done

patio · « **Reply #22 on:** February 24, 2014, 03:02:04 PM »

Or you could follow the steps i outlined above...and stop listening to them...then have ALL your data backed up and have the PC turned in for warranty...
And not pay a dime...
You're choice now.

nolacs22 · « **Reply #23 on:** March 01, 2014, 04:02:06 PM »

Quote from: donnawatkins07 on February 19, 2014, 02:37:09 PM

Hello, I need some assistance if anyone can help me please,
I have a ASUS X55A laptop, and the cursor keeps freezing on the screen!!! I've done scans and no threats have been found, dont know what else to do!!! Please help

First make sure you have ALL the Microsoft windows updates

and then I would run sfc/scannow that checks ALL of your OS files

and after that I would make sure ALL of my drivers are up to date.

Allan · « **Reply #24 on:** March 01, 2014, 04:04:38 PM »

Quote from: nolacs22 on March 01, 2014, 04:02:06 PM

First make sure you have ALL the Microsoft windows updates and then I would run sfc/scannow that checks ALL of your OS files and after that I would make sure ALL of my drivers are up to date.

Please stop telling people to use sfc /scannow and update drivers. I deleted your other post.

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Author Topic: Freezing cursor on laptop ASUS X55A (Read 29640 times)

donnawatkins07

soybean

donnawatkins07

soybean

donnawatkins07

soybean

donnawatkins07

patio

soybean

soybean

donnawatkins07

donnawatkins07

soybean

donnawatkins07

soybean

donnawatkins07

donnawatkins07

donnawatkins07

patio

donnawatkins07

patio

donnawatkins07

patio

nolacs22

Allan