Author Topic: BSOD - ox000000F4 Error (Read 17214 times)

arunpedha · « **on:** February 21, 2014, 05:48:03 AM »

Hi,

I am having trouble with my Laptop Samsung core i3 R480 laptop which runs Win 7.

Very often the system goes into freeze mode and endup with BSOD screen with the message

A problem has been detected and windows has been shut down to prevent damage to your computer. A process or thread crucial to system operation has unexpectedly exited or been terminated. Technical Information: **STOP: 0x000000F4 (0x00000003, 0x8763ADO, 0x87638c3c, 0x82C67EBO)

And sometimes it also dies with the KERNEL-DATA-INPUT-ERROR Message

Please let me know if you need more info.

Thanks in advance
Arun

Allan · « **Reply #1 on:** February 21, 2014, 05:50:43 AM »

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

Salmon Trout · « **Reply #2 on:** February 21, 2014, 07:30:30 AM »

Quote from: arunpedha on February 21, 2014, 05:48:03 AM

KERNEL-DATA-INPUT-ERROR

Are you sure? If it really says KERNEL-DATA-INPAGE-ERROR then it's a hardware issue - probably RAM or possibly hard drive.

arunpedha · « **Reply #3 on:** February 23, 2014, 08:00:35 AM »

Quote from: Allan on February 21, 2014, 05:50:43 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

Thanks Allan. Here you go....

==================================================
Dump File : 021814-59763-01.dmp
Crash Time : 2/17/2014 10:11:25 PM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 0x00000003
Parameter 2 : 0x876ba530
Parameter 3 : 0x876ba69c
Parameter 4 : 0x82c22eb0
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+debfc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+debfc
Stack Address 1 : ntkrnlpa.exe+2de3a7
Stack Address 2 : ntkrnlpa.exe+25bff9
Stack Address 3 : ntkrnlpa.exe+25bf3c
Computer Name :
Full Path : C:\Windows\Minidump\021814-59763-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 131,072
Dump File Time : 2/18/2014 9:19:27 AM
==================================================

==================================================
Dump File : 020814-28657-01.dmp
Crash Time : 2/8/2014 10:07:08 PM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc0457900
Parameter 2 : 0xc000000e
Parameter 3 : 0x0acf8860
Parameter 4 : 0x8af20780
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+d8780
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+debfc
Stack Address 1 : ntkrnlpa.exe+a3187
Stack Address 2 : ntkrnlpa.exe+a6a69
Stack Address 3 : ntkrnlpa.exe+90180
Computer Name :
Full Path : C:\Windows\Minidump\020814-28657-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 131,072
Dump File Time : 2/8/2014 10:08:50 PM
==================================================

==================================================
Dump File : 020814-16723-01.dmp
Crash Time : 2/8/2014 8:38:03 PM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 0x00000003
Parameter 2 : 0x873c2870
Parameter 3 : 0x873c29dc
Parameter 4 : 0x82c36eb0
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+debfc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+debfc
Stack Address 1 : ntkrnlpa.exe+2de3a7
Stack Address 2 : ntkrnlpa.exe+25bff9
Stack Address 3 : ntkrnlpa.exe+25bf3c
Computer Name :
Full Path : C:\Windows\Minidump\020814-16723-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 131,072
Dump File Time : 2/8/2014 8:40:58 PM
==================================================

==================================================
Dump File : 013014-18626-01.dmp
Crash Time : 1/30/2014 8:50:42 PM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc0456848
Parameter 2 : 0xc00000c0
Parameter 3 : 0x343ef860
Parameter 4 : 0x8ad09877
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+c6877
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+dec2c
Stack Address 1 : ntkrnlpa.exe+a3172
Stack Address 2 : ntkrnlpa.exe+a6a55
Stack Address 3 : ntkrnlpa.exe+90176
Computer Name :
Full Path : C:\Windows\Minidump\013014-18626-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 131,072
Dump File Time : 1/30/2014 9:03:32 PM
==================================================

==================================================
Dump File : 011114-21964-01.dmp
Crash Time : 1/11/2014 10:30:56 PM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 0x00000003
Parameter 2 : 0x84f30140
Parameter 3 : 0x84f302ac
Parameter 4 : 0x82a7dd50
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+dce10
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+dce10
Stack Address 1 : ntkrnlpa.exe+2dc03b
Stack Address 2 : ntkrnlpa.exe+25fe44
Stack Address 3 : ntkrnlpa.exe+261cdf
Computer Name :
Full Path : C:\Windows\Minidump\011114-21964-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 140,144
Dump File Time : 1/12/2014 9:27:20 AM
==================================================

arunpedha · « **Reply #4 on:** February 23, 2014, 08:02:34 AM »

Quote from: Salmon Trout on February 21, 2014, 07:30:30 AM

Are you sure? If it really says KERNEL-DATA-INPAGE-ERROR then it's a hardware issue - probably RAM or possibly hard drive.

Yes Salmon but I do not get KERNEL error always. I believe I have multiple problems

sometimes BSOD with Kernel DATA INPAGE.

Allan · « **Reply #5 on:** February 23, 2014, 08:43:16 AM »

Potential causes: hard drive errors or failing, malware, ram, other

1) Please check the hd:

Hard Drive Diagnostics:
http://www.tacktech.com/display.cfm?ttid=287

Make sure you select the tool which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), to make the CD bootable.
For Toshiba drives, see here: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic

2) Run full system scans with BOTH your anti virus app and with MalwareBytes

3) download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

Let's see where we are after you've done the above.

arunpedha · « **Reply #6 on:** February 24, 2014, 05:01:22 AM »

Thanks Allan.

My Hard disk is Western Digital 320 GB. Under Device Manager the Disk Drive says "WDC WD3200BPVT-16ZEST0 ATA Device". Please help me choose which Hard Drive Diagnostics tool should I use. Thanks once again

arunpedha · « **Reply #7 on:** February 27, 2014, 08:48:59 AM »

Any pointer please

Allan · « **Reply #8 on:** February 27, 2014, 09:13:13 AM »

http://support.wd.com/product/download.asp?groupid=612&sid=2&lang=en

arunpedha · « **Reply #9 on:** March 10, 2014, 07:34:05 AM »

Thanks Allan.
Sorry I was out of town. Will follow the instruction and post the update.

arunpedha · « **Reply #10 on:** March 16, 2014, 01:31:38 AM »

My HDD and anti virus scan came fine with no issues reported.

I ran the memtest, first run for almost 12 hrs but my kid unintentionally restarted my system (it was no error reported then)

I am rerunning this again this weekend, so far 15 hrs crossed with no error 13 passes but have no sign of completion, is this normal?

Allan · « **Reply #11 on:** March 16, 2014, 06:30:49 AM »

Yes, that's normal. It will keep running until you stop it.

Based on the BSOD report you posted it seems the errors only occur once in a while. Do they happen when you are doing anything in specific or can they happen any time?

Please look in Device Manager. Are there any yellow or red symbols?

arunpedha · « **Reply #12 on:** March 18, 2014, 11:24:56 AM »

Its appears randomly no specific pattern.

Regarding Device Manager... there is no yellow or red symbols but CD/DVD Rom drive is with Gray ! symbol. is this normal?

Allan · « **Reply #13 on:** March 18, 2014, 12:37:42 PM »

Not really, no. Insert a program cd or dvd. Does the drive work?

arunpedha · « **Reply #14 on:** March 25, 2014, 09:50:28 AM »

Yes its works (most of the times)... but sometimes its produce sounds (reading the drive) and nothing happens...

Allan · « **Reply #15 on:** March 25, 2014, 09:53:28 AM »

Sounds as though the drive needs to be replaced.

jason2074 · « **Reply #16 on:** March 26, 2014, 12:30:03 AM »

How to obtain hard drive S.M.A.R.T data on a Windows system and then paste the report into a forum post

Download the GSmartControl installer application:

Go to the GSmartControl - Downloads page.
Scroll part way down the page to where the current version available for download will be displayed.
Double-click the downloaded application to run it and install GSmartControl on the computer.
Note: Vista/Win7 users, right-click > Run as Administrator[/*]
When installation is complete, run GSmartControl:
- Start GSmartControl from the Start > Programs menu.
[/*]
When the interface has loaded and scanning for hard drives is complete, click on the hard drive icon to select the device.[/*]
Go to Device on the top menu > View Details, and a new Device Information window will open.[/*]
Click on the Attributes tab to display the S.M.A.R.T data values.[/*]
Near the bottom of the window, click on View Output and a new Smartctl Output window will open.[/*]
Right-click anywhere inside that window > Select All.[/*]
Again right-click in that selected area > Copy.[/*]
Now paste that in a reply to your topic.

arunpedha · « **Reply #17 on:** March 29, 2014, 10:57:27 AM »

Here you go..... GSmart Scan output....

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7-sp1] (sf-5.43-1)
Copyright (C) 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family: Western Digital Scorpio Blue Serial ATA (Adv. Format)
Device Model: WDC WD3200BPVT-16ZEST0
Serial Number: WD-WXN1A71J0613
LU WWN Device Id: 5 0014ee 206318dc0
Firmware Version: 03.01A03
User Capacity: 320,072,933,376 bytes [320 GB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Device is: In smartctl database [for details use: -P show]
ATA Version is: 8
ATA Standard is: Exact ATA specification draft version not indicated
Local Time is: Sun Mar 30 22:29:30 2014 IST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x00)   Offline data collection activity
               was never started.
               Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0)   The previous self-test routine completed
               without error or no self-test has ever
               been run.
Total time to complete Offline
data collection:       ( 6960) seconds.
Offline data collection
capabilities:           (0x7b) SMART execute Offline immediate.
               Auto Offline data collection on/off support.
               Suspend Offline collection upon new
               command.
               Offline surface scan supported.
               Self-test supported.
               Conveyance Self-test supported.
               Selective Self-test supported.
SMART capabilities: (0x0003)   Saves SMART data before entering
               power-saving mode.
               Supports SMART auto save timer.
Error logging capability: (0x01)   Error logging supported.
               General Purpose Logging supported.
Short self-test routine
recommended polling time:     ( 2) minutes.
Extended self-test routine
recommended polling time:     ( 84) minutes.
Conveyance self-test routine
recommended polling time:     ( 5) minutes.
SCT capabilities:      (0x7035)   SCT Status supported.
               SCT Feature Control supported.
               SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x002f 200 200 051 Pre-fail Always - 1
3 Spin_Up_Time 0x0027 150 127 021 Pre-fail Always - 1491
4 Start_Stop_Count 0x0032 097 097 000 Old_age Always - 3754
5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0
7 Seek_Error_Rate 0x002f 200 200 051 Pre-fail Always - 0
9 Power_On_Hours 0x0032 099 099 000 Old_age Always - 1030
10 Spin_Retry_Count 0x0032 100 100 000 Old_age Always - 0
11 Calibration_Retry_Count 0x0032 100 100 000 Old_age Always - 0
12 Power_Cycle_Count 0x0032 099 099 000 Old_age Always - 1025
192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 435
193 Load_Cycle_Count 0x0032 168 168 000 Old_age Always - 97049
194 Temperature_Celsius 0x0022 093 090 000 Old_age Always - 50
196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 100 253 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 199 000 Old_age Always - 51
200 Multi_Zone_Error_Rate 0x0008 200 200 000 Old_age Offline - 0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Extended offline Completed without error 00% 1030 -
# 2 Conveyance offline Completed without error 00% 889 -

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

arunpedha · « **Reply #18 on:** March 29, 2014, 10:58:21 AM »

Quote from: Allan on March 25, 2014, 09:53:28 AM

Sounds as though the drive needs to be replaced.

arunpedha · « **Reply #19 on:** April 02, 2014, 09:39:34 AM »

Hi Jason,

I have posted the output as instructed as suggested.
Any pointer please

arunpedha · « **Reply #20 on:** April 11, 2014, 09:48:03 PM »

Quote from: arunpedha on April 02, 2014, 09:39:34 AM

Hi Jason,

I have posted the output as instructed as suggested.
Any pointer please

Hi Jason,
did you get the chance to look at this?

jason2074 · « **Reply #21 on:** April 11, 2014, 10:52:44 PM »

Hi arunpedha, sorry for the late reply. Your hard drive looks fine. Do you still experienced the same BSOD?

Try downloading Speccy and then install the program. To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.

Let's check for some latet dumps.

Please go to C:\Windows\Minidump folder. Do you see any dmp logs from the folder? If yes, then read the instruction of the second paragraph below.If not, configure small memory dump debugging information under startup and recovery.

> Right-click My Computer and choose Properties.
> Go to Advanced System Settings - Advance Tab.
> Under Startup and Recovery, click Settings...
> Look for 'write debugging information' and use small memory dump
> Checkmark overwrite any existing file

If there are latest created minidumps under C:\Windows\Minidump folder, please post the latest dmp logs (atleast 5) by :
Note : If dmp logs from minidump folder is not allowed due to security or admin permission problem, disable UAC control temporarily
or see this link.
> Highlight (holding ctrl key) and choosing the latest dmp logs by hitting enter or left mouse click.
> Right-click and choose send to desktop.
> When on desktop, highlight all dmp logs and right-click and send to compressed zipped folder.
> Upload and share the link by registering here https://www.box.com/
* minidumps log sample 010613 - 16676 -01.dmp -> 01 is for month - 06 for day - 13 is for year.
* If you use any 3rd party software such as Ccleaner, please uncheck the minidumps box so as not to remove the dump files next time.

Allan · « **Reply #22 on:** April 12, 2014, 04:54:29 AM »

It's the optical drive, not the hd that needs to be replaced based on what I've read above.

Computer Hope Forum

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Author Topic: BSOD - ox000000F4 Error (Read 17214 times)

arunpedha

Allan

Salmon Trout

arunpedha

arunpedha

Allan

arunpedha

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Allan

arunpedha

arunpedha

Allan

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Allan

arunpedha

Allan

jason2074

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arunpedha

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