Sorry to hear that it does not work for you.
Some users go for third-party programs instead of the built-int programs.
Noways large external hard drives are very low priced as compared to a few years ago when Windows 7 was first designed. So n external backup provides a simple way to backup everything, even stuff you don't need.
You may want to read this:
http://www.computerhope.com/forum/index.php?topic=132192.0I have seen a number of free Image utilities online, but was curious as to which one is best for Windows 7 which will allow burning a spanned DVD image set?
Some helpful tips:
Part of testing a backup system is doing both the back-up and recovery portion. It's important because if you cannot properly recover a backup- it's pretty much useless. ...
If you have a huge external drive ....
I know it says if you make a system image backup you cannot restore individual files or folders, but in fact the image is a standard vhd and you can mount it as a drive letter and copy whatever you like.
The link also includes ideas about using the MS Backup tools.
It is a good idea to search the CH database before you post a question here.