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Author Topic: Help With Work Related Software  (Read 2663 times)

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daddynexxus

    Topic Starter


    Newbie

    • Experience: Experienced
    • OS: Windows 8
    Help With Work Related Software
    « on: April 18, 2014, 01:09:27 AM »
    I work from home for a company that provides tech support to customers. My IT department says motherboard replacement. We use a program called SPRTPhone to talk to customers. My program gives a fatal error and generates a dmp file which I put through a free analyzer:

    http://pastebin.com/RpZhD7Zy

    "Loaded Modules":
    http://pastebin.com/U53EBdQA

    "Raw Stack Contents":
    http://pastebin.com/XUWQAFFe

    "Dump Header Information":
    http://pastebin.com/06zLGsUh

    "Strings":
    http://pastebin.com/VcLL8bjE

    Attempted following:

    Clean install of windows 8.1 and windows 7. Removing RAM sticks. Removing video card. Removing all attached devices, keyboard mouse headsets, etc.

    Windows 8.1
    16gb ram
    ATI HD 7850
    ASUS Maximus VI Hero Mobo
    Audio, LAN onboard
    « Last Edit: April 18, 2014, 01:34:27 AM by daddynexxus »

    BC_Programmer


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    • OS: Windows 11
    Re: Help With Work Related Software
    « Reply #1 on: April 18, 2014, 02:01:56 AM »
    Your system is either overclocked, or the software is bugged.

    It looks like a OSX user has had the same error.
    I was trying to dereference Null Pointers before it was cool.