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Author Topic: Computer freezing in strange ways!  (Read 3459 times)

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ZmSky

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    • OS: Windows 7
    Computer freezing in strange ways!
    « on: January 14, 2015, 12:08:06 AM »
    Hey there! I´ve been experiencing issues with my laptop recently, im getting tired of it freezing when I am doing something on it. It does this randomly, and Im not sure what it is. I´ve already checked the temperature that it isnt overheating, checked the RAM with memtest and windows diagnostics, the hard drive, Im just completely confused on whats wrong.

    By strange freezing, i mean that sometimes the system just stops responding and after 3-5 seconds the screen turns black. It forces me to shut it down through the power button.
    Other times when Im playing a game, everything suddenly stop responding. Sounds stops, input stops, but the ingame animations are still playing. I also have to turn it off through the power button.

    What could be the problem?
    This is my dxdiag : o

    ------------------
    System Information
    ------------------
    Time of this report: 1/13/2015, 23:32:13
           Machine name: ZMSKY-PC
       Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
               Language: English (Regional Setting: English)
    System Manufacturer: Hewlett-Packard
           System Model: Presario CQ62 Notebook PC
                   BIOS: Default System BIOS
              Processor: AMD V120 Processor, ~2.2GHz
              Card name: AMD M880G with ATI Mobility Radeon HD 4250
                 Memory: 3072MB RAM
    Available OS Memory: 2810MB RAM
              Page File: 1802MB used, 3817MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.01.7601.17514 32bit Unicode

    DaveLembke



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    Re: Computer freezing in strange ways!
    « Reply #1 on: January 14, 2015, 09:50:38 AM »
    How long has this been happening?

    Was this happening only after upgrade to Windows 7 Ultimate?

    Have you checked for malware etc?

    Have you checked the health of your hard drive? (* If a drive is having issues and the issues affect the page area it can cause issues like your having. ) I use Crystaldiskinfo for checking my hard drives and SSD's health. If using this utility be sure to use the portable zip version only as for the others come with bundled junk that you probably dont want. http://crystalmark.info/download/index-e.html Use Standard Edition W/O Ads version at this site.


    patio

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    Re: Computer freezing in strange ways!
    « Reply #2 on: January 14, 2015, 09:59:38 AM »
    Powering down improperly will only make it get progressively worse...

    Have you checked Device Manager for any Yellow !!'s ? ?

    Do you get any BSOD messages ? ?...if so post them here.
    " Anyone who goes to a psychiatrist should have his head examined. "

    ZmSky

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      Re: Computer freezing in strange ways!
      « Reply #3 on: January 14, 2015, 12:45:07 PM »
      Quote
      Was this happening only after upgrade to Windows 7 Ultimate?

      No, Ive had windows 7 for a long time.
      I´ve already formatted around 2 or 3 times to install it.
      Just started happening one day out of the blue : o

      Quote
      Do you get any BSOD messages ? ?...if so post them here.

      No BSOD errors what so ever.
      The event viewer doesnt show any signs of errors :(!
      The screen just turns black, and nothing else happens.

      Quote
      Have you checked the health of your hard drive?

      I dont believe its the hard drive, since I swapped it with another to test
      if it kept freezing. Which it did :C I was really hoping that the hard drive was the problem.

      However, I used the program and the health bar reads Caution on my main hard drive.
      Something wrong with it? Im pretty sure all the improper shut downs are starting to make it worse haha


      patio

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      Re: Computer freezing in strange ways!
      « Reply #4 on: January 14, 2015, 06:36:41 PM »
      It's kinda the HDD...
      " Anyone who goes to a psychiatrist should have his head examined. "

      DaveLembke



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      Re: Computer freezing in strange ways!
      « Reply #5 on: January 14, 2015, 08:57:19 PM »
      Quote
      I dont believe its the hard drive, since I swapped it with another to test
      if it kept freezing. Which it did

      Do you still have that other HDD to swap back into this system. If so, swap back and run this utility again on that drive to see if you also get caution or warnings. Or if you have a means to test the drive on this system as an external without having to reinstall OS to that drive. If your lucky you have 2 troubled drives and its a matter of getting a healthy drive to install into this system.  :)

      If your unlucky you have 2 issues going on. Hard Drive which is already known to be ill according to crystaldiskinfo and worst case scenario a main board issue.

      jason2074



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      Re: Computer freezing in strange ways!
      « Reply #6 on: January 14, 2015, 09:57:03 PM »
      The Reallocated Sector Count means that the found bad sectors were already placed to a reserved sector. Most likely it was due to abnormal shutdowns as already explained. It should matter in your case that when replacing a new or 2nd hand drive is to run a SMART or hard drive test first to check if the drive contains any value regarding bad or reallocated sectors already. You may want to run chkdsk /f/r in command prompt if you wish to troubleshoot/repair system files and pending sectors but would advice to use a backup plan before using the checkdisk procedure.

      Queen36394



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        Re: Computer freezing in strange ways!
        « Reply #7 on: January 14, 2015, 11:35:43 PM »
        To effectively clean registery, you need to do the following steps.
        1.Launch the Windows registry editor.
        Click on the "Start" button, then select "Run...".
        Type regedit inside of the text box.
        Press "Enter" or click on "Ok".
        2.Backup your existing registry before making changes. This will offer a way to undo the changes you make if they negatively impact your operating system or installed software. (See related articles on how to backup your registry. A registry backup is really a critical step, and should be undertaken immediately before beginning any editing of you registry).
        Select "All" in the "Export range" panel.
        Choose a location for the backup and then enter a name.
        Click on "Save".
        3.Familiarize yourself with the registry editor. It is broken into two window panes, with the left pane used to show the entire registry tree and the right pane used to show individual values.
        4.Browse to remove old applications. Remove any application listings which have already been uninstalled.
        Expand the "HKEY_CURRENT_USER" key (looks like a folder) by clicking on the plus (+) sign next to it.
        Expand the "Software" key.
        Look for keys that contain either the application's name, or more commonly, the application's developer (company name).
        Highlight a key for the application.
        Press "Del" to delete it.
        5.Search applications by their name, executable name, and/or folder name. Remove any application listings which have already been uninstalled.
        Press "Ctrl" and "f" to open a find dialog. Enter the text used to search for the application's listings.
        Click on "Ok" to search. The key or value should be highlighted when found. With the proper key or value highlighted, press "Del" to delete it. Press "F3" to find the next result and repeat.
        6. Remove unwanted start-up items. Many of the more popular applications, such as Adobe Reader, Quicktime Player, and Real Player, will install a registry value to load an updater or similar process when Windows starts. To delete these:
        Expand keys (as done previously) to get to the following location:  My Computer\ HKEY_LOCAL_MACHINE\ SOFTWARE\ Microsoft\ Windows\ Current Version.
        Highlight the "Run" key.
        Look for values inside of the left pane. These will be shortcuts to executable files.
        Highlight a value to remove. Press "Del" to delete it. To select multiple entries to delete, hold down "Shift" or "Ctrl" while clicking.
        Repeat this process for the same key path inside of the HKEY_CURRENT_USER location as well. If an application installs for "all users", it will put these startup items inside of the the local machine folder. For current user or single user software installs, they will be put into the current user folder.
        7.Close the registry editor when finished.

        patio

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        Re: Computer freezing in strange ways!
        « Reply #8 on: January 15, 2015, 06:41:35 AM »
        I'd ignore the above Post if i were you...
        " Anyone who goes to a psychiatrist should have his head examined. "

        ZmSky

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          Re: Computer freezing in strange ways!
          « Reply #9 on: January 16, 2015, 02:28:24 PM »
          Tested the other drive, it turned out to be healthy.
          However, something new happened that I´ve never seen before, this time when the laptop froze the screen didnt turn black like usual.
          It showed something like the image below. Im pretty sure this means something is wrong with the video chip..


          jason2074



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          Re: Computer freezing in strange ways!
          « Reply #10 on: January 16, 2015, 10:08:44 PM »
          Definitely the video chip is the culprit as freezing problems attributes mostly to either the hard drive, video chip, power supply or motherboard.

          ZmSky

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            Re: Computer freezing in strange ways!
            « Reply #11 on: January 17, 2015, 12:47:35 AM »
            Is there anything I can do to fix this?
            Or am I better off finding a new laptop haha xD
            Im just hoping I finally find what was causing my laptop to freeze.