Random files and folder appearing.

[shiverbob]

Hello, last night I found a few files I have never seen before. Now I check everything regularly, but some of the games that I had before I wiped the computer now works for some reason. Random folders containing these file that have lots of numbers and letters in there names. Thank you.

[SuperDave]

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download AdwCleaner by Xplode onto your Desktop.

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.



AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

• It should update automatically if the computer is connected to the internet.
• Click on Threat Scan and click on Scan Now.
  
• The scan may take some time to finish,so please be patient.
• When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  
• Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  
• When disinfection is completed you can click on "Copy to Clipboard".
  
• Paste the log in you next reply (CTRL+ V)

*************************************************
Please download Junkware Removal Tool to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
************************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Link 1
Link 2

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

[shiverbob]

I will give you the log file to night when I do the last one, but when I left this morning the computer was shuting down and it just stopped. It stay at the windows is shuting down, the computer was not making any noices at all. So I finally held the power button and it finally shut off. Is this bad? Could it be part of a virus or malware?

[SuperDave]

Is this bad? Could it be part of a virus or malware?

I will know better once we get the scan logs.

[shiverbob]

Here is the log Files:

Adw cleaner:
# AdwCleaner v4.110 - Logfile created 10/02/2015 at 15:36:19
# Updated 05/02/2015 by Xplode
# Database : 2015-02-09.1 [Server]
# Operating system : Microsoft Windows XP Service Pack 3 (x86)
# Username : Owner - GAMERS
# Running from : C:\Documents and Settings\Owner\Desktop\adwcleaner_4.110.exe
# Option : Cleaning

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Documents and Settings\All Users\Application Data\Trymedia
Folder Deleted : C:\Program Files\Ask.com
Folder Deleted : C:\Program Files\Trymedia
Folder Deleted : C:\WINDOWS\installer\{86d4b82a-abed-442a-be86-96357b70f4fe}
Folder Deleted : C:\Documents and Settings\Owner\Local Settings\Application Data\AskToolbar
Folder Deleted : C:\Documents and Settings\Owner\Desktop\Tutorials
File Deleted : C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\zfciuqua.default\user.js

***** [ Scheduled tasks ] *****

Task Deleted : Scheduled Update for Ask Toolbar

***** [ Shortcuts ] *****

Shortcut Disinfected : C:\Documents and Settings\All Users\Start Menu\Programs\Accessories\System Tools\Scheduled Tasks.lnk

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{051E9166-B275-4683-907B-372FAE22BC7C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{BF0118D4-63FF-4138-9327-F3028FB1A578}
Key Deleted : HKCU\Software\InstallCore
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Internet Program
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\Internet Program
Data Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings [ProxyOverride] - localhost

***** [ Web browsers ] *****

-\\ Internet Explorer v8.0.6001.18702


-\\ Mozilla Firefox v35.0.1 (x86 en-US)


*************************

AdwCleaner[R0].txt - [1819 bytes] - [10/02/2015 15:31:35]
AdwCleaner[S0].txt - [1899 bytes] - [10/02/2015 15:36:19]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1958  bytes] ##########


Anti Malware:
Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 2/10/2015
Scan Time: 3:45:51 PM
Logfile:
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2015.02.10.11
Rootkit Database: v2015.02.03.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows XP Service Pack 3
CPU: x86
File System: NTFS
User: Owner

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 323859
Time Elapsed: 1 hr, 0 min, 0 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 1
PUP.Optional.CrimeWatch.A, C:\Documents and Settings\All Users\Application Data\piUSZfZZFAq\vVRnyF.exe, 432, Delete-on-Reboot, [9043a27af793b482169fe1150100867a]

Modules: 0
(No malicious items detected)

Registry Keys: 5
PUP.Optional.CrimeWatch.A, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\vVRnyF, Quarantined, [9043a27af793b482169fe1150100867a],
Trojan.Agent, HKU\S-1-5-21-446518099-1305419052-3931371614-1003-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{549B5CA7-4A86-11D7-A4DF-000874180BB3}, Quarantined, [43906cb0bfcb7cbab85dd753d72c2dd3],
Trojan.Agent, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{549B5CA7-4A86-11D7-A4DF-000874180BB3}, Quarantined, [43906cb0bfcb7cbab85dd753d72c2dd3],
PUP.Optional.CrimeWatch.A, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\CrimeWatch, Quarantined, [7b58c458dbaf2610892c22d48081e917],
PUP.Adware.Agent, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\SETUP.EXE, Quarantined, [17bc1a02c6c42214507aad599967649c],

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 12
PUP.Optional.CrimeWatch.A, C:\Documents and Settings\All Users\Application Data\CrimeWatch, Quarantined, [0ac91ffdf79334024d6a7f0fee153fc1],
PUP.Optional.InternetProgram.A, C:\Program Files\Internet Program, Quarantined, [02d1d547701a9d990fbd7b15030042be],
PUP.Optional.InternetProgram.A, C:\Program Files\Internet Program\Extensions, Quarantined, [02d1d547701a9d990fbd7b15030042be],
PUP.Optional.CrimeWatch.A, C:\Documents and Settings\Owner\Local Settings\Application Data\CrimeWatch, Quarantined, [f5de2bf1503a12246eeebdd92ed56c94],
Rogue.Multiple, C:\Documents and Settings\All Users\Application Data\09276125, Quarantined, [5f74ba62c6c4ae88ab5e3110887b58a8],
Rogue.Multiple, C:\Documents and Settings\All Users\Application Data\58646332, Quarantined, [20b3918b256549ed0efb1c25a75ccf31],
Rogue.Multiple, C:\Documents and Settings\All Users\Application Data\76797945, Quarantined, [8f44c557ee9cac8aef1a6cd530d38b75],
Rogue.Multiple, C:\Documents and Settings\All Users\Application Data\85724026, Quarantined, [2fa464b8404aa195789145fc768d5da3],
Rogue.Multiple, C:\Documents and Settings\All Users\Application Data\96835233, Quarantined, [5083d547a2e8d561d138f0519b68fc04],
Adware.Gamevance, C:\Program Files\Gamevance, Quarantined, [8a49cd4f7218270f7b22e36117ece21e],
PUP.Optional.InternetProgram.A, C:\Program Files\Common Files\6fb1f30a-cea7-4ccf-bff8-acbecbfe46f9, Quarantined, [f2e1e3399af043f32ecc7011cb38c040],
PUP.Optional.InternetProgram.A, C:\Documents and Settings\All Users\Application Data\6fb1f30a-cea7-4ccf-bff8-acbecbfe46f9, Quarantined, [e1f2c953781293a3ab5091f0a45f04fc],

Files: 28
PUP.Optional.CrimeWatch.A, C:\Documents and Settings\All Users\Application Data\piUSZfZZFAq\vVRnyF.exe, Delete-on-Reboot, [9043a27af793b482169fe1150100867a],
Rogue.SecurityTool, C:\Documents and Settings\All Users\Application Data\76797945\76797945.exe, Quarantined, [eae93fdd9cee58de6785f720bc49c739],
Rogue.SecurityTool, C:\Documents and Settings\All Users\Application Data\85724026\85724026.exe, Quarantined, [61721c007c0e6fc70ddf27f057aeb64a],
Rogue.SecurityTool, C:\Documents and Settings\All Users\Application Data\96835233\96835233.exe, Quarantined, [b81b68b4bbcf3ef8c12b7a9d5ea73ec2],
PUP.Optional.CrimeWatch.A, C:\Documents and Settings\All Users\Application Data\CrimeWatch\uninstall.exe, Quarantined, [7b58c458dbaf2610892c22d48081e917],
PUP.Optional.CrimeWatch.A, C:\Documents and Settings\All Users\Application Data\piUSZfZZFAq\dat\qMggqelExI.exe, Delete-on-Reboot, [349fa874830769cdf9bc817545bc46ba],
PUP.Optional.Bunndle, C:\Program Files\CamStudio 2.7\BunndleOfferManager.exe, Quarantined, [478c5ac2c5c57cbac7a790cd90701ee2],
Adware.Gamevance, C:\Program Files\Gamevance\gamevance32.exe, Quarantined, [7d5642da4b3f2b0bd4c444c414ec639d],
Adware.GameVance, C:\Program Files\Gamevance\gvtl.dll, Quarantined, [04cfe4386921ff37edf9a8d4f312936d],
Adware.Gamevance, C:\Program Files\Gamevance\gvun.exe, Quarantined, [26adea32b9d1bb7bb2e68b7dad5346ba],
PUP.Adware.Agent, C:\Documents and Settings\Owner\Local Settings\Temp\InternetProgram\Setup.exe, Quarantined, [17bc1a02c6c42214507aad599967649c],
PUP.Optional.CrimeWatch.A, C:\Documents and Settings\All Users\Application Data\CrimeWatch\uninstall.exe.config, Quarantined, [0ac91ffdf79334024d6a7f0fee153fc1],
PUP.Optional.CrimeWatch.A, C:\Documents and Settings\All Users\Application Data\CrimeWatch\CrimeWatch.ico, Quarantined, [0ac91ffdf79334024d6a7f0fee153fc1],
PUP.Optional.InternetProgram.A, C:\Program Files\Internet Program\7za.exe, Quarantined, [02d1d547701a9d990fbd7b15030042be],
PUP.Optional.InternetProgram.A, C:\Program Files\Internet Program\Uninstaller.exe, Quarantined, [02d1d547701a9d990fbd7b15030042be],
PUP.Optional.InternetProgram.A, C:\Program Files\Internet Program\Extensions\{850c55ba-301f-4290-8c75-15803450660b}.xpi, Quarantined, [02d1d547701a9d990fbd7b15030042be],
PUP.Optional.CrimeWatch.A, C:\Documents and Settings\Owner\Local Settings\Application Data\CrimeWatch\data2.dat, Quarantined, [f5de2bf1503a12246eeebdd92ed56c94],
Rogue.SecurityTool, C:\Documents and Settings\Owner\Start Menu\Programs\Security Tool.lnk, Quarantined, [82518c905a309a9c518b39d6bd47f808],
Rogue.Multiple, C:\Documents and Settings\All Users\Application Data\09276125\09276125.cfg, Quarantined, [5f74ba62c6c4ae88ab5e3110887b58a8],
Rogue.Multiple, C:\Documents and Settings\All Users\Application Data\58646332\58646332.cfg, Quarantined, [20b3918b256549ed0efb1c25a75ccf31],
Rogue.Multiple, C:\Documents and Settings\All Users\Application Data\76797945\76797945.cfg, Quarantined, [8f44c557ee9cac8aef1a6cd530d38b75],
Rogue.Multiple, C:\Documents and Settings\All Users\Application Data\85724026\85724026.cfg, Quarantined, [2fa464b8404aa195789145fc768d5da3],
Rogue.Multiple, C:\Documents and Settings\All Users\Application Data\96835233\96835233.cfg, Quarantined, [5083d547a2e8d561d138f0519b68fc04],
Adware.Gamevance, C:\Program Files\Gamevance\ars.cfg, Quarantined, [8a49cd4f7218270f7b22e36117ece21e],
Adware.Gamevance, C:\Program Files\Gamevance\gamevancelib32.dll, Quarantined, [8a49cd4f7218270f7b22e36117ece21e],
Adware.Gamevance, C:\Program Files\Gamevance\icon.ico, Quarantined, [8a49cd4f7218270f7b22e36117ece21e],
PUP.Optional.InternetProgram.A, C:\Program Files\Common Files\6fb1f30a-cea7-4ccf-bff8-acbecbfe46f9\Updater.exe, Quarantined, [f2e1e3399af043f32ecc7011cb38c040],
PUP.Optional.InternetProgram.A, C:\Documents and Settings\All Users\Application Data\6fb1f30a-cea7-4ccf-bff8-acbecbfe46f9\PluginContainer.exe, Quarantined, [e1f2c953781293a3ab5091f0a45f04fc],

Physical Sectors: 0
(No malicious items detected)


(end)

JRT:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.2 (02.02.2015:1)
OS: Microsoft Windows XP x86
Ran by Owner on Thu 02/12/2015 at 18:57:22.76
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Search Bar
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Search Page
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Default_Page_URL



~~~ Registry Keys

Successfully deleted: [Registry Key - Orphan] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FDD3B846-8D59-4ffb-8758-209B6AD74ACC}
Successfully deleted: [Registry Key - Orphan] HKEY_CLASSES_ROOT\CLSID\{FDD3B846-8D59-4ffb-8758-209B6AD74ACC}



~~~ Files



~~~ Folders

Successfully deleted: [Folder] "C:\Documents and Settings\All Users\start menu\programs\hot deals"





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 02/12/2015 at 19:02:28.01
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Security check;
 Results of screen317's Security Check version 0.99.96 
 Windows XP Service Pack 3 x86   
 Internet Explorer 8 
``````````````Antivirus/Firewall Check:``````````````[/u]
 Windows Firewall Enabled! 
 Norton AntiVirus 2004 (Symantec Corporation) 
 Norton AntiVirus 2004   
 Norton AntiVirus Parent MSI   
`````````Anti-malware/Other Utilities Check:`````````[/u]
 Java 7 Update 75 
 Java 2 Runtime Environment, SE v1.4.2_03
 Java version 32-bit out of Date!
  Java 64-bit 8 Update 31[/color] 
 Adobe Flash Player    16.0.0.305 
 Adobe Reader 6 Adobe Reader out of Date!
 Mozilla Firefox (35.0.1)
````````Process Check: objlist.exe by Laurent````````[/u] 
 Norton AntiVirus navapsvc.exe   
`````````````````System Health check`````````````````[/u]
 Total Fragmentation on Drive C:: 24% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````[/u]

[SuperDave]

Please defrag your hard drive soon. If you need help with this, please let me know. Do not defrag if you have a SSD. (SSD means Solid State Drive)

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

• Click on to download the ESET Smart Installer. Save it to your desktop.
  
• Double click on the icon on your desktop.
  

•Check
•Click the button.
•Accept any security warnings from your browser.

• Leave the check mark next to Remove found threats.
  

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

[shiverbob]

I really don't have time to pop open my computer right now, how can I tell if it is a SSD or a The other kind that I can't think of right now?

[SuperDave]

Go to your Device Manager and click on disk drives. Click on your hard drive and select Properties, hardware and it should tell you there what type of disk you have.

[shiverbob]

Okay, stupid me right now it says that
 device type: Disk drive
Manufacturer: standard disk drives
??

[SuperDave]

When you click on Disk Drives you should see your hard drive listed there with a number such as (WDC WD10EZEZ-60ZF5AO) Now do a search of the number and you should get all the information about the hard drive.

[shiverbob]

Sorry for all the dumb questions.
How do I defrag this fine hard drive?

[SuperDave]

You can go to Start, All Programs, Accessories, System Tools and select Disk Defragmentor. If you don't wish to use that, you can download a defragger below.

Auslogics Disk Defrag. or MYDefrag- Two good disc defragmenters for you to choose from to help speed up your computer.

[shiverbob]

Will do and thanks here is the log file:
C:\Documents and Settings\All Users\Application Data\piUSZfZZFAq\dat\VnKvhBnWyVI.dll   a variant of MSIL/Adware.PullUpdate.K.gen application   cleaned by deleting - quarantined
C:\Documents and Settings\Owner\Desktop\Suff\lexar crap\stuff\CamStudioSetup_v2.7.2.exe   a variant of Win32/InstallCore.TU potentially unwanted application   deleted - quarantined
C:\Documents and Settings\Owner\Desktop\Suff\lexar crap\stuff\SoftonicDownloader_for_allegiance.exe   a variant of Win32/SoftonicDownloader.G potentially unwanted application   deleted - quarantined
C:\Documents and Settings\Owner\Desktop\Suff\lexar crap\stuff\SoftonicDownloader_for_the-settlers-rise-of-an-empire.exe   a variant of Win32/SoftonicDownloader.G potentially unwanted application   deleted - quarantined
C:\Program Files\Common Files\Real\Toolbar\RealBar.dll   a variant of Win32/Adware.Toolbar.Visicom.AB application   cleaned by deleting - quarantined
C:\Program Files\Dogpile Toolbar\Helper.dll   Win32/Toolbar.FreeCause potentially unwanted application   deleted - quarantined
C:\RECYCLER\S-1-5-21-446518099-1305419052-3931371614-1003\Dc224.exe   a variant of Win32/DownloadAdmin.I potentially unwanted application   deleted - quarantined
C:\RECYCLER\S-1-5-21-446518099-1305419052-3931371614-1003\Dc153\dontmesswith\CamStudioSetup_v2.7.2.exe   a variant of Win32/InstallCore.TU potentially unwanted application   deleted - quarantined
C:\RECYCLER\S-1-5-21-446518099-1305419052-3931371614-1003\Dc153\installers\IZArc419_Setup_downloader-I01A67zgY.exe   Win32/Somoto.G potentially unwanted application   deleted - quarantined

[SuperDave]

How's your computer running now?

[shiverbob]

Okay, but the computer restarted whilst I was playing a game and when the desktop came up it said mircosoft windows has recovered from a serious error... Whats up with that?