VeryLost,
I apologize for this being as frustrating as it is. It's never easy when technology breaks down or acts in a manner that one doesn't expect. It's just as difficult for folks like myself to try diagnosing and walking someone through the repair process. I promise you that no one is trying to make this more difficult for you; we honestly are trying to help. You can expect that I will help you through this to my best ability, but I do ask that you try to remain calm as we go through the steps, keeping a solid focus is important when troubleshooting, and we (technicians on this forum) are depending on you to be the technician, as we can only walk you through steps to take to solve this problem.
With that said, let's get the forum screenshots working that you tried uploading. I noticed that the picture you tried uploading is of the "ODT" type (the file you uploaded ends with .odt). The forums here do not allow that file type to be uploaded (for security reasons). Instead, let's try to create a screen shot using a different file extension. You said you're using Windows 7, if this is correct, try following these steps to create a "forum-safe" screen shot:
1: click the Start Menu/Orb in the lower left corner of your screen (should be a blue orb with a Windows logo inside). A new menu should appear
2: click on or hover your mouse cursor over "All Programs" (located at the bottom of the new menu that appeared)
3: Find "Accessories" within the menu list- it should have an icon that looks like a folder. (Note: you may have to scroll down within the "Start menu" to find "Accessories")- click "Accessories"
4: find and click "Snipping Tool" to open the Snipping Tool (Should have scissors as its icon)
5: your screen will now have a white overlay on it and your mouse cursor should change to cross-hairs instead of a pointer. Use the crosshairs (by pressing and holding the mouse button [left-click]) to select what you'd like to take a screen shot of (kind of like cropping a picture if you've ever used photo-editing software like what you'd find on a phone).
6: once you've selected the snippet, let go of your mouse button [left-click] to save the snippet. You should see a preview of the snippet you created at this point- select the icon that looks like a floppy diskette - this is the Save button. When saving, choose a fileName and keep the ".PNG" in the name. It should default to the fileName "capture.PNG" - it's safe to keep this name and just save it as is.
7: now attempt to upload the screen shot you just captured using the Snippet tool.
An alternative (if you're only able to replicate the Bing problem by opening a right-click context-menu, you should have a "Print Screen" button on your keyboard, it may say "Print Screen" or be abrieviated to "Prt Sc" or similar. Replicate the Bing problem (this being the problem you're having with Bing), hit the Print Screen button on your keyboard, then open Microsoft Paint by clicking the Start Menu/Orb, then type out "MSPAINT" without the quotes. You should see "MSPAINT" with a paint brush icon under a heading call "Programs". Open this by clicking it. A new window should appear. Look for a clipboard icon in the top right of the new window that appeared- it should say "Paste"- click it. Now save the file by pressing and holding the Control (ctrl) button AND the "S" button on your keyboard. A save menu should appear- choose a name for the file and make sure the file type is PNG (just below where you name the file you can select the file type to save as. Click the drop down where it says "Save as Type" then find and select PNG (*.PNG)- hit save and try uploading.
Once you've uploaded your screen shot, I will look it over and reply with next steps. If you have trouble, don't worry! I will be right here to help you along until you get a solution that satisfies you.
Regards
