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Author Topic: Very Urgent Help Needed  (Read 4481 times)

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Armando

    Topic Starter


    Hopeful
    Very Urgent Help Needed
    « on: November 09, 2005, 03:23:31 PM »
    Yet again my computer gives me problems, even though this time the problem is MUCH MUCH worse.

    I turned on my computer today, logged onto my XP account, and then as the computer was starting-up I got a black screen with the following message:

    Quote
    A problem has been detected and windoes has been shut down to prevent damage.
    If this is the first time you have seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
    Check to make sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing the video adapters. Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode.... (goes on to explain how to go into safe mode).....

    Technical information: Stop: 0x0000008e (0xc0000005, 0xFAPP1DEC, 0xF8501938, 0x00000000) FLINT. SYS address FADD1DEC base at FED1000, datestamp 433,1870

    All physical memory has been deleted.


    After restarting, AVG notified me that my AIM had a virus. Something along the lines of AIM/UNINSTALL.EXE virus which was then removed.

    I am extremely worried about the aforementioned events, if anyone can help please do so.

    If you can contact me on AIM or MSN they are:
    westonsoccer2005
    [email protected]

    Thank you in advanced

    GX1_Man

    • Guest
    Re: Very Urgent Help Needed
    « Reply #1 on: November 09, 2005, 03:26:46 PM »
    I would go first to Trend Online Micro (www.trendmicro.com) and do a free online scan. Then download the latest AVG files,go to safe mode and do your scan. Delete anything that remains of the virus. If it can't be deleted at least get the name.

    dl65

    • R.I.P.


    • Prodigy

      Thanked: 18
      Re: Very Urgent Help Needed
      « Reply #2 on: November 09, 2005, 03:32:04 PM »
      Armando.....So whats the story ........ Does your machine start up ok ......? If it does ......reboot into safe mode .
      Turn off system restore .
      Run another full scan with AVG ........ If it comes up clean .......reboot back into normal mode ........Is the error message still there ?  If it isn't ..turn system restore back on .

      let us know

      dl65  ::)
      « Last Edit: November 09, 2005, 03:32:33 PM by dl65 »
      If you don't know the answer, it isn't a dumb question.

      Armando

        Topic Starter


        Hopeful
        Re: Very Urgent Help Needed
        « Reply #3 on: November 09, 2005, 03:36:13 PM »
        GX1_Man: I HAVE the latest AVG files. I have ewido and AVG both up-to-date and both were run yesterday and nothing was found.

        dl65: Well my machine started up ok after I restarted it. I have turned off system restore, as someone told me in a thread to do so when cleaning my computer.
        (http://forum.grisoft.cz/freeforum/read.php?4,27725,backpage=)
        Another computer hope expert in another thread gave me the link.


        Should I turn system restore back on? Should I run AVG in Safe mode WITH system restore off/on? Should I turn system restore on in safe mode?

        What should I do?

        dl65

        • R.I.P.


        • Prodigy

          Thanked: 18
          Re: Very Urgent Help Needed
          « Reply #4 on: November 09, 2005, 03:46:58 PM »
          Armando........  IF ....you suspect that your pc may have been comprimised by a trojan or virus.......its a good idea to turn off your "system restore" this deletes all restore info and if the pests were hiding in there ...they will be flushed as well . Now with system restore off ......run the scan and if clean ...... you may safely turn system restore back on ........
          Quote
          Should I run AVG in Safe mode WITH system restore off/on?
          OFF.
          Quote
          Should I turn system restore on in safe mode?
          YES or you can wait until you have rebooted back into normal mode .

          dl65  ::)
          If you don't know the answer, it isn't a dumb question.

          Armando

            Topic Starter


            Hopeful
            Re: Very Urgent Help Needed
            « Reply #5 on: November 09, 2005, 03:48:59 PM »
            Ok, so if I understood you correctly, I will leave system restore off, reboot into safe mode, run AVG, turn system restore ON, then reboot into regular mode?

            GX1_Man

            • Guest
            Re: Very Urgent Help Needed
            « Reply #6 on: November 09, 2005, 03:57:26 PM »
            That is correct!

            Armando

              Topic Starter


              Hopeful
              Re: Very Urgent Help Needed
              « Reply #7 on: November 09, 2005, 04:00:22 PM »
              Ok, I will do so then.

              Thank you both very much.

              I will post again after I am done with the safe mode scanning etc

              Armando

                Topic Starter


                Hopeful
                Re: Very Urgent Help Needed
                « Reply #8 on: November 09, 2005, 04:00:56 PM »
                Sorry one last question.

                I can use internet in safe mode right?

                GX1_Man

                • Guest
                Re: Very Urgent Help Needed
                « Reply #9 on: November 09, 2005, 04:05:11 PM »
                Maybe yes or no. Download the updates first. Plan on working offline. You don't really need internet once you get there.

                Armando

                  Topic Starter


                  Hopeful
                  Re: Very Urgent Help Needed
                  « Reply #10 on: November 09, 2005, 04:17:55 PM »
                  Ok, ok.

                  Sorry :P


                  Fed

                  • Moderator


                  • Sage
                  • Thanked: 35
                    • Experience: Experienced
                    • OS: Windows XP
                    Re: Very Urgent Help Needed
                    « Reply #11 on: November 09, 2005, 04:30:14 PM »
                    I think you should consider protecting your computer against the nasties.  :)

                    Armando

                      Topic Starter


                      Hopeful
                      Re: Very Urgent Help Needed
                      « Reply #12 on: November 09, 2005, 06:22:22 PM »
                      Well after some hours the scans are done and 3 viruses have been deleted.

                      Should I know turn my system restore back on?

                      PS: You mean like actually purchase something like a firewall or anti-virus?

                      Fed

                      • Moderator


                      • Sage
                      • Thanked: 35
                        • Experience: Experienced
                        • OS: Windows XP
                        Re: Very Urgent Help Needed
                        « Reply #13 on: November 09, 2005, 06:31:54 PM »
                        Turn your system restore back on.

                        Just get some good free stuff like below.

                        Fed

                        • Moderator


                        • Sage
                        • Thanked: 35
                          • Experience: Experienced
                          • OS: Windows XP
                          Re: Very Urgent Help Needed
                          « Reply #14 on: November 09, 2005, 06:33:45 PM »
                          ...and read your email as plain text & don't open email or IM attachments.