Yesterday my computer froze while opening Adobe Photoshop. When it shut down, on bootup it gave me an error 0xe000021a and told me to insert the recovery CD (which I do not have). I contacted the people that I got the computer from, they said I could make a CD by going to a microsoft link and create one. When trying to do that, the utility requires windows 7+, and my only other option is win XP or a mac. Contacting them again they said "Sorry, you're SOL." And refuse further help.
The computer that is broken is running windows 8.1. I had some issues with it last month which you guys were nice enough to help me with. Link to that thread:
http://www.computerhope.com/forum/index.php/topic,149396.0.htmlNothing has really changed since then. No new downloads except some windows updates. I can get to the bios and dink around in there. I found an ISO image of win 8.1 that I image burned to a jump drive. The bios sees it as a bootable device, but I cannot seem to get it to boot to it. I do see that secure boot is on, not sure if that has anything to do with it. But I cannot seem to get that to turn off to try it.
The full order of things happens as follows:
Start computer it says it's preparing automatic repair. Here I can hit F2 or Delete to go to the bios. Eventually it errors out giving me:
Your computer cannot start properly error 0xc0000185
(suggests using the recovery tools on the CD)
Enter to try again, F8 for startup options, Esc for UEFI Firmware settings.
30 seconds or so it auto-reboots. At this point I lose the keyboard but it looks like a normal bootup taking a really long time.
Eventually errors out saying:
Your PC ran into a problem and will automatically restart. Error 0xe000021a
Start over from the beginning.
My machine is an Asus M51AD-B05 model. Nothing changed from the base. Purchased as an open box from Best Buy. No CD's, keys, or anything came with the thing. Just the computer and pre-loaded windows 8.1
All updates have been done, windows and direct from manufacturer drivers for hardware.
I *believe* unrelated: a week or so ago my video card fan started making a funky vibration noise. I turned off the computer immediately and took the vacuum and canned air to the machine. Several dust-balls later all was up and running fine.
I'm at a loss as to where to go. Any help would be appreciated.
~Christine~