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Author Topic: Something preventing Java 64 installation?  (Read 1526 times)

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Kaolru

    Topic Starter


    Greenhorn

    • Experience: Familiar
    • OS: Windows 8
    Something preventing Java 64 installation?
    « on: April 15, 2015, 06:53:12 PM »
    I posted this problem originally in the Software section, and while someone is trying to help me from that aspect, I was also advised to come here to see if the problem I'm having isn't malware related.

    The problem I'm having is I am running a 64 bit machine, but no matter what I try I simply cannot get 64 bit Java to install. It worked fine for my desktop(Windows 7), and it worked fine for my laptop(Windows 8 ). I am now trying to install it on my boyfriend's computer (also Windows 8 )and I'm having nothing but problems.

    When I try to install the current version Java 8 update 40, I get the error code 1603 and even the Java website doesn't have any answers on that error code.

    I then try to install an older version of Java, which is 7 update 75 and I keep getting the message "The wizard was interrupted before Java 7 Update 75 (64-bit) could be completely installed. To complete installation at another time, please run setup again." I also tried 7 update 79 and I get the same message.

    I get this message every single time. I've heard that it might be due to previous versions of Java being installed already, but I can't find them. The tool Java provides can't find them either. I've also used the Microsoft Fixit Program Install/Uninstall and it didn't work.

    None of the scans I have performed have picked up anything. I truly don't know if it could be malware, but I'm pretty desperate to find out at this point. This is driving me crazy.

    I have attached the logs. Thank you in advance for your assistance.


    [attachment deleted by admin to conserve space]

    SuperDave

    • Malware Removal Specialist
    • Moderator


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    • OS: Windows 8
    Re: Something preventing Java 64 installation?
    « Reply #1 on: April 16, 2015, 04:08:02 PM »
    Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

    1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
    2. The fixes are specific to your problem and should only be used for this issue on this machine.
    3. If you don't know or understand something, please don't hesitate to ask.
    4. Please DO NOT run any other tools or scans while I am helping you.
    5. It is important that you reply to this thread. Do not start a new topic.
    6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
    7. Absence of symptoms does not mean that everything is clear.

    If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
    *************************************************************************
    Please do not attach your logs unless absolutely necessary. Copy and paste them in your reply(ies)

    Please run AdwCleaner again and hit the delete button.
    *********************************************
    Download Security Check by screen317 from one of the following links and save it to your desktop.

    Link 1
    Link 2

    * Double-click Security Check.bat
    * Follow the on-screen instructions inside of the black box.
    * A Notepad document should open automatically called checkup.txt
    * Post the contents of that document in your next reply.

    Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
    *********************************************
    Are there any accounts on this computer?
    Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender