Help, I can't sign in.

[schuarta]

Sudden mouse (?) problem on my main desktop. Calling from wife's laptop.

The mouse seems to function correctly with all movement functions. It functions ok LEFT click to any title or action "word". It functions ok RIGHT click for any "dropdown". The batteries are fresh.

But if I LEFT click on any box requiring me to enter an ID or PASSWORD, I do not get the flashing CURSOR in that box, nor can I type anything into that box. On some sites (my email) the border of the box turns red when I LEFT click on that box, but no cursor and unable to enter numbers or letters.

Help! What the heck is going on.

[patio]

Wireless mouse ? ?...replace batteries and move any cordless devices further away...

Have you tried a different mouse ?

[schuarta]

I replaced batteries - no change. Batteries taken out are bright in my flashlight.
I exchanged mouses - no difference.
I have conclude that the physical mouse is ok, but that some sort of set-up function has been changed, accidently.
LEFT clicking mouse on any icon, any symbol works fine. All movement is correct.
The only function not working is when I click on any box requiring an ID or PASSWORD, the expected flashing line (cursor) does not appear, and I cannot type any information in to that box (ID or PASSWORD).
This post should move to the software section, I guess. Can you do that or should I start a new post?

Art

[patio]

Check all the mouse settings in Control Panel....

[schuarta]

Went carefully through mouse settings - nothing changed.
Went carefully through internet options - nothing changed.
Using IE.
Had a thought - went to Firefox instead of IE. Can sign into everything ok.
So IE is the problem. Going for a new IE download.
What browser would you recommend using?

[patio]

I use only FireFox...not a recommendation because Users have they're own preferences...but that's me.

[schuarta]

Can't find a way t re-download IE11. Tells me I already have it. Time to move I guess.

[patio]

Can't find a way t re-download IE11. Tells me I already have it. Time to move I guess.

There is a Repair Tool available...i'd try that 1st if you still prefer IE...

Best of Luck and Welcome Aboard.

[schuarta]

EUREKA!

I went to the CONTROL PANEL - PROGRAMS page and found a program called PLESOME (I think), which had been installed early this morning. I couldn't sleep and was up playing Texas Holdem'. It must have snuck in someway. I deleted the program and now my ID's and PASSWORDS are working again.

The fact that it was associated with these items (ID's and PW's) has me worried, and I'm busy changing these items.

I didn't write down the exact name in my rush to delete. Ever heard of something called PLESOME?

[patio]

Tons of malware/scamware from those gambling sites...be careful.

May have been a keylogger....

[badoom_bum]

I had a similar problem a few months ago. When a form requested me to upload a file, nothing happened when I clicked on the "browse" button - I couldn't upload anything. That was in Firefox - everything worked perfectly in IE. I couldn't diagnose it either - don't know what happened, it just suddenly did. A bug in the browser?