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Author Topic: Keep getting BSOD  (Read 30150 times)

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gomer309

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    Re: Keep getting BSOD
    « Reply #15 on: July 15, 2015, 12:55:21 AM »
    well I got a little intimidated by the tacktech thing, I went to a couple of links but it said link wasn't valid/no page and went to a western digital page, so I just did the chkdsk /r thing.  Let me know if there is anything else I need to look at or do.  I've had one bsod today that I've been told about/made aware of.

    Allan

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    Re: Keep getting BSOD
    « Reply #16 on: July 15, 2015, 05:42:16 AM »
    Have you run memtest?

    gomer309

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      Re: Keep getting BSOD
      « Reply #17 on: July 15, 2015, 08:23:36 AM »
      yes, it said no errors either

      Allan

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      Re: Keep getting BSOD
      « Reply #18 on: July 15, 2015, 08:32:20 AM »
      How long did you let it run? It needs to make several passes - you can even let it run overnight.

      patio

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      Re: Keep getting BSOD
      « Reply #19 on: July 15, 2015, 08:37:54 AM »
      Minimum is an hour...2 for 4+G...
      " Anyone who goes to a psychiatrist should have his head examined. "

      Allan

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      Re: Keep getting BSOD
      « Reply #20 on: July 15, 2015, 08:49:33 AM »
      Please look in Device Manager. Are there any yellow or red symbols?

      Depending on the results of a longer ram test, one other thing you can try is a clean boot / selective startup. It's a lengthy process but will help determine whether or not your issue is being caused by a process loading at boot as opposed to a hardware error. To run a selective startup, follow the procedure outlined below:

      Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.

      After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a dedicated app such as Autoruns (https://technet.microsoft.com/en-us/sysinternals/bb963902.aspx) to enable, disable, or otherwise manage startup programs.

      gomer309

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        Re: Keep getting BSOD
        « Reply #21 on: July 15, 2015, 12:22:17 PM »
        ok thanks,im running the mem tests now and will let it go for several hours, the first pass was done with no errors

        gomer309

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          Re: Keep getting BSOD
          « Reply #22 on: July 15, 2015, 06:30:57 PM »
          okay i let the memtest run for just over 7 hours,  4 passes and no errors.  the only thing I see yellow in device manager is something called teredo tunneling pseudo interface which of course I have no idea what that is.  have to go to work, so I can't look at the config file tonight.

          Allan

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          Re: Keep getting BSOD
          « Reply #23 on: July 16, 2015, 05:39:43 AM »
          One other thing you should do is rule out malware as a possible contributing factor. If you haven't already done so, please run a full scan with your installed anti virus app. Also please run a full scan with MalwareBytes. I'm not suggesting the problem IS malware, but one way or the other I'd like to make sure.

          patio

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          Re: Keep getting BSOD
          « Reply #24 on: July 16, 2015, 06:24:34 AM »
          Who else uses this PC ? ?
          " Anyone who goes to a psychiatrist should have his head examined. "

          gomer309

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            Re: Keep getting BSOD
            « Reply #25 on: July 16, 2015, 12:23:55 PM »
            other uses, wife and grandkids

            gomer309

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              Re: Keep getting BSOD
              « Reply #26 on: July 16, 2015, 12:49:55 PM »
              wife uses it mostly with firefox/facebook (Farmville and other games); grandkids oldest plays minecraft, younger one nickjr, abcmouse, kizi, and hoyle games which I have installed.  tried to run the malware but it went to bsod (same error as prev) and tried to run my antivirus and same thing.  should I go and try that msnconfig now?

              Allan

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              Re: Keep getting BSOD
              « Reply #27 on: July 16, 2015, 01:25:14 PM »
              I'd prefer that you first boot to safe mode and try to run the two scans from there please.

              gomer309

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                Re: Keep getting BSOD
                « Reply #28 on: July 16, 2015, 04:17:24 PM »
                okay, I can do that

                patio

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                Re: Keep getting BSOD
                « Reply #29 on: July 16, 2015, 04:54:21 PM »
                Someone installed that tunneling app...look it up and follow the proper removal instructions...
                " Anyone who goes to a psychiatrist should have his head examined. "