Malware Removal Logs

[dmcdermott2]

i looked for the last day and could not find any solutions unfortunately.  so frustrating.  i dowloaded an updated "photo gallery" to try and view the photos and still nothing. this new viewer says "photo gallery can't open this photo or video. the file may be unsupported, damaged, or corrupted."  i unchecked boxes that hide files on my computer. i feel like im running out of options, i dont know what to do next with these photos.

[SuperDave]

The fact that I couldn't open the file you sent me suggests that the file has been altered in some way. One last resort would be to try a System Restore to before this happened.

[dmcdermott2]

Ok, ya the virus that hit my computer wiped out all my restore points.

[SuperDave]

If you can find a solution to this problem could you post it here?

[dmcdermott2]

no luck on finding any solution, but hoping you can help me with a couple questions:

1. do you know if after running the cleaners that you told me to run, is my computer now clean of any viruses or malware?

2. do you know of any other forums on this website where someone can assist me with the picture issue?

thanks superdave for all your help!

[SuperDave]

1. do you know if after running the cleaners that you told me to run, is my computer now clean of any viruses or malware?

Yes, as sure as I can be from this distance. You can run them again and see if anything turns up especially ESET.

do you know of any other forums on this website where someone can assist me with the picture issue?

You could try posting in the Windows Vista and 7 forum. Someone there might be able to come up with at solution.

[dmcdermott2]

Should I sent you the logs for that test?

Ok will do.

[SuperDave]

Only send the logs if something is found.