Problems with Outlook 2010

[joodyanne]

I have been using Windows Live Mail (with hotmail in it) for many years on my desktop and notebook. I recently had my desktop reformatted, it came back fine. In the meantime I had been using Windows Live Mail combined with hotmail on my notebook and it started to give me msgs about not being able to download or send.

Then when I started using W Live Mail on the desktop, the problems started with Windows Live Mail and Hotmail again.

I was advised to instal Microsoft Outlook 2010, and when I installed it I got a message (see attached). I left the screen for 2 hours, when I came back, nothing has changed, and I cant click on "Upgrade Outlook Connector" either as I get another msg. (also attached).

I wondered if my having Microsoft Outlook 2003 installed had anything to do with it - but have deleted it now and the problem persists.

Can you help please?
Attached Thumbnails

[attachment deleted by admin to conserve space]

[joodyanne]

If no-one can help, could my message please be deleted.

[Allan]

Just uninstall Outlook Hotmail Connector (Control Panel - Programs and Features) and then download and install the current version (if you need it).

[joodyanne]

Allan, Outlook Hotmail Connector is not shown in "add & remove programs" - obviously it is within Microsoft Office Home & Business 2010, and it does not give me a choice to uninstall just one item.

[Allan]

You're looking for "Microsoft Outlook Hotmail Connector" in add/remove programs. See if you can find that.

[joodyanne]

No, its not there

[attachment deleted by admin to conserve space]

[Allan]

Okay. Download Hotmail Connector and see if it will install.

32 Bit: https://www.microsoft.com/en-us/download/details.aspx?id=24677

64 bit: http://www.microsoft.com/en-us/download/details.aspx?id=21305

[joodyanne]

Just downloaded it (for the 3rd time) - got the same error message as before

[attachment deleted by admin to conserve space]

[patio]

Is your installed Windows version 64 bit ? ?

[Allan]

There seem to be a LOT of folks with the same issue. Please forgive a silly question, but you did install the 64 bit version of MS Office, correct? If not, please try the 32 bit version of Hotmail Connector.

Assuming you ARE running the 64 bit version of Office, try downloading and installing Hotmail Connector from this link. Some folks claim it works for the problem you're describing: http://www.microsoft.com/en-us/search/Results.aspx?q=hotmail%20connector%2064%20bit%20for%20outlook%202010&form=DLC

[joodyanne]

Yes, Windows is 64 bit and even with that last message from you - the site still says

"the 32-bit version of Microsoft Outlook is installed.  Download and install the 32-bit version of Microsoft Outlook hotmail Connector."
then
"Microsoft Outlook Hotmail Connector 64-bit setup wizard ended prematurely because of an error.  Your system has not been modified.  To install the program at a later time, run setup wizard again.  Click the finish button to exit the setup wizard"

A problem that I am having is, I am getting in and out mail on my bendigo address, but not hotmail - it seems to be stuck at a certain point and wont move on.

(Can you delete attachment when you've read it please)

[attachment deleted by admin to conserve space]

[Allan]

It doesn't matter what version of Windows you have. If Office is the 32 bit version then you need to install the 32 bit version of Hotmail Connector. Your last post is very unclear about what version is installed.

[joodyanne]

ps - Why, every time I open Outlook 2010 does it say "prepare to instal" - wait while MS configures etc. - I thought it WAS installed?

[joodyanne]

The computer is 64 bit - how do I tell if Office is 32 or 64?

Obviously it doesnt matter.   I will try again with the 32 bit site.

[patio]

!st you need to find out if Windows is 64 bit...clik on Help/About in any window...