Hello,
I am having a problem with our router and I have no idea what is causing it. I spent 5 hours last night researching the problem, and I came up empty handed. Any advice would be deeply appreciated.
We have a Netgear WNR2000V4 router. It is wired to our Sony smart blu-ray/dvd player. Our PC (Windows Vista), laptop (Windows 10), and android phone connect to the router via wi-fi.
The night before last, we had been watching Netflix on the blu-ray and everything was working fine. When we came home from work yesterday and tried to load Netflix on the blu-ray, we received a message that said "Unable to connect to Netflix. Please try again or visit
www.netflix.com/tvhelp for more information" I then tried to access netflix.com/tvhelp on my phone to get instructions on how to fix the problem. When I did this, I received a blank white page that said "Access blocked! Please contact with Administrator." I thought this was suspicious, so I tried to access the site on my laptop. I received the same blank white page with the same message. I then did some googling to look further into the issue, and I found a thread that I wanted to look at. When I clicked the link from google, I received the message "10.1.10.1/HnapPcSiteBlocked,php?urlnetflixcommunity.ning.com"
At this point, I shut off the router and turned on the data connection on my phone. I was able to load netflix and log in with no issues. I also successfully logged on to netflix from a different wi-fi connection today. After this, I was pretty sure the problem was with the router. I have updated the firmware and reset the router, and I am still having the issue. I have ran an avast boot time scan on the pc and laptop as well as a Malwarebytes and Spybot S&D scan in safe mode. All have reported no issues. I have cleared the cookies on our computers and reset the blu-ray to factory settings, all to no avail. We are able to access other websites with no problem, but when we try to load netflix, we are blocked.
I have attached a screenshot of the message we received on the laptop.
Does anyone out there have any idea what could cause this kind of an issue? Thank you for your time!
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