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Computer Hope forum e-mail issues and down time
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Some of those sessions required that I remote connect to the customers desktop in order to help begin clearing things up but these adware/ad injection infections would not even allow the user to browse to the right website to download a small remote connection tool. Instead, the infection would redirect them to a screen that looked a lot like the destination I was sending them to but in reality it was not.
I once worked helpdesk tech support for a security software company and my main job was to assist customers in dealing with malware/adware infections on their systems.