First of, i want to apologize if this post or the title isn't understandable or logic, my first language isn't English and the Spanish forum's aren't responding.
Anyway, i have an WD Elements 1048 with 2 TB since almost 2 years (with an USB 3.0) , it worked perfectly until on a vacation trip i connected it on a TV and it didn't show up. Back at home i tried to connect it to my computer (ACER Aspire X3990 with Windows 7, with Intel Core i3 2100, @ 3.10 GHz, 4GB Memory (RAM), using Avast and Malwarebytes) and it also didn't appear (2-3 weeks ago).
Here are something's that i already tried and observed while trying:
-When i plug it in it make's the sound that it has been connected and also the light on the HD goes on. It also appear's on the eject list but when i try to eject it, it only tell's me that it isn't able to do so.
-It also doesn't appear's on disk management or Device Manager.
I think at one point it did appear on devmgmt and i uninstalled it (because i still couldn't access it. Whenever i clicked on it, it just opened very slowly until it told me that there was an error), but it didn't re-appear since then. I also did a troubleshooting on safe mode and i restore my computer and it still didn't work. I did notice that my memory does disappear like crazy when i connect it, and i guess that's happening because of the computer creating new restore point's every time that i connect it? Could my HD have a virus or something like that?
-I also did a check on WD data lifeguard and everything did appear as okay.
-Whenever i unplug it, my computer tell's me that i have to format the disk before i can use it and when i plug it in again and try it, it tells me that window's cant do it.
Another strange thing is that when i plug my external Hard drive in, the computer start to get slower and my internet after a minute stop working. It happens every time, normally my internet work's perfectly but it just kind of stop's working whenever my hard drive is plugged in (?)
-No reaction from avast or malwarebytes
- I didn't try to connect it to another computer, that's the only thing left to do, and none of my friend's had have the time to help me
Apart from that i really tried everything and i don't know what else i can do on my own to fix it. I have no problem with losing memory aso. i just want to rescue what's left of this external hd
I hope that this text/post is understandable, i tried my best to tell all of the detail's
I hope somebody can help me with this issue.
thank you in advance and greetings from chile