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Author Topic: All programs close when I run a game  (Read 5694 times)

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Nuboktonos

    Topic Starter


    Greenhorn

    • Experience: Experienced
    • OS: Windows 7
    All programs close when I run a game
    « on: February 01, 2016, 04:39:47 PM »
    Hey,
    Lately whenever I try to run a game , it opens but at the time I 'm about to start playing it closes with all open files (like chrome,Everything,except File explorer). I guess it's a virus cuz my other user is probably effected too. I downloaded Karpersky TDSSKiller but it can't find any threat. I also use AVG.Basically I can't run any game.Any help?

    SuperDave

    • Malware Removal Specialist
    • Moderator


    • Genius
    • Thanked: 1020
    • Certifications: List
    • Experience: Expert
    • OS: Windows 10
    Re: All programs close when I run a game
    « Reply #1 on: February 02, 2016, 08:50:08 AM »
    Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

    1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
    2. The fixes are specific to your problem and should only be used for this issue on this machine.
    3. If you don't know or understand something, please don't hesitate to ask.
    4. Please DO NOT run any other tools or scans while I am helping you.
    5. It is important that you reply to this thread. Do not start a new topic.
    6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
    7. Absence of symptoms does not mean that everything is clear.

    If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
    *************************************************************************
    Please download AdwCleaner by Xplode onto your Desktop.

    Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



    If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
    When the AdwCleaner program will open, click on the Scan button as shown below.



    AdwCleaner will now start to search for malicious files that may be installed on your computer.
    To remove the files that were detected in the previous step, please click on the Clean button.



    AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
    Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
    *********************************************
    Please download Malwarebytes Anti-Malware from here.
    Double Click mbam-setup.exe to install the application.
    • It should update automatically if the computer is connected to the internet.
    • Click on Threat Scan and click on Scan Now.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
    • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
    • When disinfection is completed you can click on "Copy to Clipboard".
    • Paste the log in you next reply (CTRL+ V)
    *************************************************
    Please download Junkware Removal Tool to your desktop.

    Warning! Once the scan is complete JRT will shut down your browser with NO warning.

    Shut down your protection software now to avoid potential conflicts.

    •Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

    •Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

    •The tool will open and start scanning your system.

    •Please be patient as this can take a while to complete depending on your system's specifications.

    •On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

    •Copy and Paste the JRT.txt log into your next message.
    ************************************************
    Download Security Check by screen317 from one of the following links and save it to your desktop.

    Link 1
    Link 2

    * Double-click Security Check.bat
    * Follow the on-screen instructions inside of the black box.
    * A Notepad document should open automatically called checkup.txt
    * Post the contents of that document in your next reply.

    Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
    Windows 8 and Windows 10 dual boot with two SSD's

    Nuboktonos

      Topic Starter


      Greenhorn

      • Experience: Experienced
      • OS: Windows 7
      Re: All programs close when I run a game
      « Reply #2 on: February 02, 2016, 02:59:25 PM »
      Hey, I ve dowloaded these programs and I did run them but the problem isnt solved. The games are not running! (But there is one game that is running and this could be the cause)
      This is the AwdCleaner's log (before the Cleaning)
      # AdwCleaner v4.206 - Logfile created 14/06/2015 at 00:10:45
      # Updated 01/06/2015 by Xplode
      # Database : 2015-06-09.1 [Server]
      # Operating system : Windows 7 Ultimate  (x86)
      # Username : twins - TWINS-PC
      # Running from : C:\Users\twins\Desktop\adwcleaner_4.206.exe
      # Option : Cleaning

      ***** [ Services ] *****


      ***** [ Files / Folders ] *****

      • Not Deleted : C:\ProgramData\KingSoft
      • Not Deleted : C:\Users\twins\AppData\Roaming\KingSoft
      • Not Deleted : C:\PDOXUSRS.NET
      • Not Deleted : C:\Users\twins\AppData\Roaming\PDOXUSRS.NET


      ***** [ Scheduled tasks ] *****

      Task Deleted : RunAsStdUser Task

      ***** [ Shortcuts ] *****


      ***** [ Registry ] *****

      Key Deleted : HKLM\SOFTWARE\Classes\AppID\{C007DADD-132A-624C-088E-59EE6CF0711F}
      Key Deleted : HKCU\Software\OCS
      Key Deleted : HKCU\Software\Avg Secure Update
      Key Deleted : HKLM\SOFTWARE\Avg Secure Update
      Key Deleted : HKU\.DEFAULT\Software\Avg Secure Update

      ***** [ Web browsers ] *****

      -\\ Internet Explorer v8.0.7600.16385


      -\\ Mozilla Firefox v38.0.5 (x86 el)

      [ych6tnwz.default\prefs.js] - Line Deleted : user_pref("keyword.URL", "hxxp://www.starwebsearch.com/results.php?q=");

      -\\ Google Chrome v


      -\\ Opera v0.0.0.0


      *************************

      AdwCleaner[R0].txt - [1689 bytes] - [13/06/2015 16:29:47]
      AdwCleaner[R1].txt - [1484 bytes] - [14/06/2015 00:08:02]
      AdwCleaner[S0].txt - [1831 bytes] - [13/06/2015 16:32:49]
      AdwCleaner[S1].txt - [1448 bytes] - [14/06/2015 00:10:45]

      ########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1507  bytes] ##########
      # AdwCleaner v5.032 - Logfile created 02/02/2016 at 21:31:35
      # Updated 31/01/2016 by Xplode
      # Database : 2016-01-31.1 [Server]
      # Operating system : Windows 7 Ultimate  (x86)
      # Username : twins - TWINS-PC
      # Running from : C:\Users\twins\Downloads\adwcleaner_5.032.exe
      # Option : Scan
      # Support : http://toolslib.net/forum

      ***** [ Services ] *****

      Service Found : vToolbarUpdater40.2.5

      ***** [ Folders ] *****

      Folder Found : C:\Program Files\Common Files\AVG Secure Search
      Folder Found : C:\ProgramData\AVG Secure Search
      Folder Found : C:\ProgramData\AVG Security Toolbar
      Folder Found : C:\ProgramData\mntemp

      ***** [ Files ] *****

      File Found : C:\Users\twins\AppData\Roaming\Mozilla\Firefox\Profiles\ych6tnwz.default\Extensions\[email protected]
      File Found : C:\Users\twins\AppData\Roaming\Mozilla\Firefox\Profiles\ych6tnwz.default\searchplugins\avg-secure-search.xml

      ***** [ DLL ] *****


      ***** [ Shortcuts ] *****


      ***** [ Scheduled tasks ] *****

      Task Found : update-S-1-5-21-2000231887-1969924408-2026514571-1001
      Task Found : update-sys
      Task Found : update-S-1-5-21-2000231887-1969924408-2026514571-1001
      Task Found : update-sys

      ***** [ Registry ] *****

      Key Found : HKLM\SOFTWARE\Google\Chrome\NativeMessagingHosts\avgsh
      Key Found : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
      Key Found : HKLM\SOFTWARE\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
      Key Found : HKLM\SOFTWARE\Classes\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233}
      Key Found : HKLM\SOFTWARE\Classes\CLSID\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
      Key Found : HKLM\SOFTWARE\Classes\CLSID\{CA3A5461-96B5-46DD-9341-5350D3C94615}
      Key Found : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
      Key Found : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
      Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
      Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
      Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
      Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{95B7759C-8C7F-4BF1-B163-73684A933233}
      Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
      Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
      Key Found : HKCU\Software\WEBAPP
      Key Found : HKU\S-1-5-21-2000231887-1969924408-2026514571-1001\Software\WEBAPP
      Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
      Key Found : HKU\S-1-5-21-2000231887-1969924408-2026514571-1001\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
      Value Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]

      ***** [ Web browsers ] *****


      ########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [4649 bytes] ##########
       ~~~~~~~~~
      Here are the 'problems' found by AntiMalware (sorry for the Greek installation but I guess it's not a problem):
      http://imgur.com/rtPKGn8
      ~~~~~~~~~
      Security Check:
      Results of screen317's Security Check version 1.009 
       Windows 7  x86 (UAC is disabled!) 
       Out of date service pack!![/b]
      ``````````````Antivirus/Firewall Check:``````````````[/u]
       Windows Security Center service is not running! This report may not be accurate!
       WMI entry may not exist for antivirus; attempting automatic update.
      `````````Anti-malware/Other Utilities Check:`````````[/u]
       AVG Web TuneUp   
       Java(TM) 6 Update 20 
       Java version 32-bit out of Date!
       Adobe Flash Player    20.0.0.286 
       Mozilla Firefox (43.0.4)
      ````````Process Check: objlist.exe by Laurent````````[/u] 
       Malwarebytes Anti-Malware mbamservice.exe 
       Malwarebytes Anti-Malware mbam.exe 
       AVG avgrsx.exe
       AVG avgnsx.exe
       AVG avgemc.exe
       Malwarebytes Anti-Malware mbamscheduler.exe   
      `````````````````System Health check`````````````````[/u]
       Total Fragmentation on Drive C: 
      ````````````````````End of Log``````````````````````[/u]


      I don't know what is happening with this PC.. i m happy when something is running-.-
      « Last Edit: February 02, 2016, 03:20:38 PM by Nuboktonos »

      SuperDave

      • Malware Removal Specialist
      • Moderator


      • Genius
      • Thanked: 1020
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      • Experience: Expert
      • OS: Windows 10
      Re: All programs close when I run a game
      « Reply #3 on: February 02, 2016, 04:13:39 PM »
      I would like to see the other scan logs.
      ***************************************************
      Go to Microsoft Windows Update and get all critical updates.
      ***************************************
      Update Your Java (JRE)

      Old versions of Java have vulnerabilities that malware can use to infect your system.


      First Verify your Java Version

      If there are any other version(s) installed then update now.

      Get the new version (if needed)

      If your version is out of date install the newest version of the Sun Java Runtime Environment.

      Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

      Be sure to close ALL open web browsers before starting the installation.

      Remove any old versions

      1. Download JavaRa and unzip the file to your Desktop.
      2. Open JavaRA.exe and choose Remove Older Versions
      3. Once complete exit JavaRA.

      Additional Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.
      Windows 8 and Windows 10 dual boot with two SSD's

      Nuboktonos

        Topic Starter


        Greenhorn

        • Experience: Experienced
        • OS: Windows 7
        Re: All programs close when I run a game
        « Reply #4 on: February 03, 2016, 11:04:57 AM »
        content removed
        « Last Edit: February 04, 2016, 11:11:21 AM by SuperDave »

        Nuboktonos

          Topic Starter


          Greenhorn

          • Experience: Experienced
          • OS: Windows 7
          Re: All programs close when I run a game
          « Reply #5 on: February 04, 2016, 10:45:54 AM »
          The problem is still unsolved but I don't want to do format  :-[ . Do you use Teamview to see the prob and understand the situation?

          SuperDave

          • Malware Removal Specialist
          • Moderator


          • Genius
          • Thanked: 1020
          • Certifications: List
          • Experience: Expert
          • OS: Windows 10
          Re: All programs close when I run a game
          « Reply #6 on: February 04, 2016, 11:12:05 AM »
          No I don't use Teamviewer but I would like to see the MBAM and JRT logs.
          Windows 8 and Windows 10 dual boot with two SSD's

          Nuboktonos

            Topic Starter


            Greenhorn

            • Experience: Experienced
            • OS: Windows 7
            Re: All programs close when I run a game
            « Reply #7 on: February 04, 2016, 12:35:57 PM »
            I cannot send you the MBAM's log cuz the text is in greek.. but it says that No threats found.
            ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
            JRT logs:
            ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
            Junkware Removal Tool (JRT) by Malwarebytes
            Version: 8.0.2 (01.06.2016)
            Operating System: Windows 7 Ultimate x86
            Ran by twins (Administrator) on ¸œ£ 04/02/2016 at 20:48:13,88
            ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




            File System: 7

            Successfully deleted: C:\Users\twins\AppData\Local\crashrpt (Folder)
            Successfully deleted: C:\Users\twins\AppData\Local\wandoujia2 (Folder)
            Successfully deleted: C:\Users\twins\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\4MOY47ZR (Folder)
            Successfully deleted: C:\Users\twins\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62L97K0E (Folder)
            Successfully deleted: C:\Users\twins\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\78LIJZ36 (Folder)
            Successfully deleted: C:\Users\twins\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\QOY5465F (Folder)
            Successfully deleted: C:\Windows\prefetch\TOOLBARUPDATER.EXE-3A3CD4B1.pf (File)



            Registry: 2

            Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\Main\\Start Page (Registry Value)
            Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\Main\\Start Page (Registry Value)




            ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
            Scan was completed on ¸œ£ 04/02/2016 at 20:53:32,06
            End of JRT log
            ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

            SuperDave

            • Malware Removal Specialist
            • Moderator


            • Genius
            • Thanked: 1020
            • Certifications: List
            • Experience: Expert
            • OS: Windows 10
            Re: All programs close when I run a game
            « Reply #8 on: February 05, 2016, 10:17:11 AM »
            Now the MBAM log.
            Windows 8 and Windows 10 dual boot with two SSD's

            Nuboktonos

              Topic Starter


              Greenhorn

              • Experience: Experienced
              • OS: Windows 7
              Re: All programs close when I run a game
              « Reply #9 on: February 05, 2016, 03:11:49 PM »
              As I said it's in greek but whatever
              ---------------------------------I will try to translate SOME of it (I guess u will understand cuz its a standard formula,right?!).
              Malwarebytes Anti-Malware
              www.malwarebytes.org

              Scan date: 5/2/2016
              Ώρα Σάρωσης: 11:38 μμ
              Αρχείο καταγραφής: mbam.txt
              Διαχειριστής: Yes
              Version: 2.2.0.1024
              Βάση Δεδομένων Κακόβουλου Λογισμικού: v2016.02.05.07
              Βάση Δεδομένων Rootkit: v2016.01.20.01
              Άδεια Χρήσης: Trial
              Προστασία από Κακόβουλο Λογισμικό: Enabled
              Προστασία από Κακόβουλο Ιστότοπο: Enabled
              Autosecure: Disabled

              ΛΣ: Windows 7
              Επεξεργαστής: x86
              Σύστημα Αρχείων: NTFS
              Χρήστης: twins

              Τύπος Σάρωσης: Σάρωση για Απειλές
              Αποτέλεσμα: Ολοκληρώθηκε
              Αντικείμενα που σαρώθηκαν: 302911
              Χρόνος που πέρασε: 15 mins, 44 secs

              Μνήμη: Enabled
              Εκκίνηση: Enabled
              Σύστημα αρχείων: Εnabled
              Συμπιεσμένα αρχεία: Εnabled
              Rootkits: Disabled
              Ευρετική: Enabled
              ΠΑΠ: Enaabled
              ΠΑΤ:Enabled

              Διεργασίες: 0
              (Didn't find harmful items)
              [same on the rest]
              Μονάδες: 0
              (Δεν εντοπίστηκαν επιβλαβή αντικείμενα)

              Κλειδιά Μητρώου: 0
              (Δεν εντοπίστηκαν επιβλαβή αντικείμενα)

              Τιμές Μητρώου: 0
              (Δεν εντοπίστηκαν επιβλαβή αντικείμενα)

              Δεδομένα Μητρώου: 0
              (Δεν εντοπίστηκαν επιβλαβή αντικείμενα)

              Φάκελοι: 0
              (Δεν εντοπίστηκαν επιβλαβή αντικείμενα)

              Αρχεία: 0
              (Δεν εντοπίστηκαν επιβλαβή αντικείμενα)

              Φυσικοί Τομείς: 0
              (Δεν εντοπίστηκαν επιβλαβή αντικείμενα)


              (end)

              And here is the Malwarebytes's Quarantine ; http://imgur.com/VltkWlg   (As you can see I didn't delete them)

              SuperDave

              • Malware Removal Specialist
              • Moderator


              • Genius
              • Thanked: 1020
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              • Experience: Expert
              • OS: Windows 10
              Re: All programs close when I run a game
              « Reply #10 on: February 06, 2016, 10:33:57 AM »
              Please run MBAM again and remove those infections.
              Windows 8 and Windows 10 dual boot with two SSD's