PC frezzes every-night

[harry 48]

My pc freezes every night after five minutes starting up, but after click about 30 /40 keys it comes good for the rest of the night.

This has been going on for weeks, I know it will come good again.

[DaveLembke]

make/model computer or if custom build the specs and OS version?
anything in event viewer, warnings or errors etc that are related to this?
are you sure the random key presses are necessary and its not just a time out condition in which it unfreezes?
anything specific run when this freezes or just at boot and idle and lock up?
do you think your windows installation might be corrupt in which a reinstall of the os might be the fix? ( example a program with a dirty uninstaller causing problems or malware problem that caused this to happen even when malware removed?
Is the hard drive LED showing lots of activity when it locks up like this or totally unresponsive?
Does the pointer still move when frozen or pointer is frozen unresponsive too?
Any software uninstalled or recently installed when this problem was created?
Any upgrades or hardware changes between healthy and unstable state?

[harry 48]

CUSTOM BUILT

Win 7
4 gig
64 bit
AMD Phenom (tm) II X4 b55 processor 3.220 GHZ

There is no timer to set as far as I know.

It matters not what's open it will freeze.

Nothing has went wrong as far as I know with windows.

No malware or virus problems.

No response, pointer does not move either.

No software out or in.

No upgrades or hardware changes.

[DaveLembke]

So after this 1 time event after boot the system runs with no problems? Does this freeze up happen about at the same time after boot such as always say 3 minutes after installation or is it more random than that?

Windows event viewer is empty of any suggestions as to where the problem is?


On boot windows loads and then services stack up. If it happens almost always within a certain period of time after boot then it sounds like a service or driver that goes out to lunch and then the system comes back from frozen state after it gets past the roadblock condition. There should be event logs showing this in system management.

[harry 48]

It happens after about the same length of time.

Where would I find event logs

[DaveLembke]

http://windows.microsoft.com/en-us/windows/open-event-viewer#1TC=windows-7

[harry 48]

I get this below some times, I am going through the event viewer soon.

[attachment deleted by admin to conserve space]

[harry 48]

There are a lot of things in the events, do you want me to post them here ?

[DaveLembke]

you can sort by errors and then look at dates they occurred and then share the most recent errors over last 14 days. If no errors then list warnings for last 14 days. Errors are more important.

[harry 48]

Sorry for posting all of these, a bit from each log.

[attachment deleted by admin to conserve space]

[harry 48]

I think thats the last.

[attachment deleted by admin to conserve space]

[DaveLembke]

Your system is definitely ill from looking at event logs. Now we have to figure out why its sick. Run crystaldiskinfo on the system and make sure your hard drive is healthy.  There are 2 Disk issues noted and HP Health keeps popping up and loadperf has quite a few errors. If the hard drive shows as healthy, do you have the installation media to reinstall clean. If its not a hardware issue then it looks to be a corrupt build. There is one fix that might work for the loadperf issue, but it could be caused by ill hardware.

More info on loadperf fix attempt: http://www.cybertechhelp.com/forums/showthread.php?t=214748

It looks like the performance counters are corrupted however they can be rebuilt.

Open an elevated command prompt. To do this, click on the Start button and type cmd.exe in the Start Search box. Cmd.exe will appear at the top of the Menu. Rightclick on it and choose "Run as Administrator". Copy and paste the below commands after the prompt> (one line at a time) and hit Enter after each line.

Code:

cd %windir%\system32
Lodctr /R

When the rebuild is complete, you see the below message.

Info: Successfully rebuilt performance counter setting from system backup store

Type exit.

Whats really odd is that you stated that this system is custom built... yet you have HP Active Health in the error log. Searching google I found another hit with someone asking how HP Active Health is on their system here. http://www.techsupportforum.com/forums/f217/the-hp-support-stuff-is-driving-me-insane-1046521.html it might have come from a HP software installation from a printer or something.

In the last pic with errors listed there are 147 errors, there is much more to be seen if you scroll down, where are the other error locations? Missing about 75 errors in this pic which might point to a trouble spot that goes together with other issues seen here.

[harry 48]

Thanks Dave i'll try that over the next few days.

H p  is a printer

[harry 48]

I typed in crystaldiskinfo into the run and nothing happened.

I have a lot of HP prog's but not HP Active Health unless it's hidden.


[attachment deleted by admin to conserve space]

[harry 48]

I typed crystaldiskinfo into run and nothing happened

HP Active Health is not in my prom's unless it's hidden.

[attachment deleted by admin to conserve space]

[DaveLembke]

Sorry about not being clearer. Its a tool you need to download, and run from this site. Be sure to run only the standard edition portable version to avoid any tag along unwanted installers.

http://crystalmark.info/download/index-e.html

[harry 48]

crystaldiskinfo log

[attachment deleted by admin to conserve space]

[DaveLembke]

Looks like the C: Drive is ILL . I'd replace it with a healthy drive. It looks like its used up all of its free sectors, sectors that drives have to correct for damage, and so further damage will shrink the drive capacity or eventually the drive will completely fail and all data could be lost or further corrupted.

This drive should not be trusted anymore and any important data backed up immediately to avoid data loss. Surprised with the boot count for this drive over 14,000 with 9300 run hours. The computer this drive was in has been turned on and off a lot and average run time less than 1 hour for each boot, or lots of boots because of other problems that kept upping the boot counter.


Do you happen to have any other computers laying around to take a Hard Drive out of and install into this system as a new C: drive?

[SuperDave]

Harry, I think he means this: http://crystalmark.info/software/CrystalDiskInfo/index-e.html

[harry 48]

Looks like the C: Drive is ILL . I'd replace it with a healthy drive. It looks like its used up all of its free sectors, sectors that drives have to correct for damage, and so further damage will shrink the drive capacity or eventually the drive will completely fail and all data could be lost or further corrupted.

This drive should not be trusted anymore and any important data backed up immediately to avoid data loss. Surprised with the boot count for this drive over 14,000 with 9300 run hours. The computer this drive was in has been turned on and off a lot and average run time less than 1 hour for each boot, or lots of boots because of other problems that kept upping the boot counter.


Do you happen to have any other computers laying around to take a Hard Drive out of and install into this system as a new C: drive?

Yes it has been turned off and on a lot I would turn it on in the afternoon and then off and back on at night. so it's a new drive I need, so beit.

I have another drive in the pc should I move everything to it.

[harry 48]

Harry, I think he means this: http://crystalmark.info/software/CrystalDiskInfo/index-e.html

Thank you Dave.

[DaveLembke]

I thought F: might have been an external drive. But yes you could repurpose internal drive F: as C:, but I would backup your data to an external drive before moving forward with repurposing the F: drive to be C:

Then install Windows clean and then copy data from external back to the new C: drive if needed etc. Then this should put an end to your troubles with the freeze ups.

The damaged drive that is ill should be removed from the system in the end so that Windows no longer associates with it or if you dont want to remove it just remove the power and sata com cable from it so that its not connected to the system anymore. I have seen people leave ill drives into system and swap drives and then the system acts up because the ill drive is being used for paging etc. You dont want the drive to be in use any longer after getting your data off of it, and only the other drive to be used which should be healthy according to crystaldiskinfo.


The ill drive has a bad sector count of 1BE which Hex to Decimal conversion shows as 446 bad sectors which is quite a few. I have one hard drive with just 2 bad sectors that I continue to use, but not use with important data. Previous owner likely bumped it when it was running. I got it free and use it still because 2 bad sectors isnt that bad. But this drive likely has a scuff mark on a platter from getting bumped when running which is the most common cause for damaged sectors.

[harry 48]

Would this happen to have anything to do with the fact that I do not wait for the PC to shut down properly, I shut down on screen and then turn the plug off when the PC is still running.

[Luigi master]

Actually, that is REALLY bad.

[harry 48]

Actually, that is REALLY bad.

I know    and I should not be doing it but I didn't think I was doing lasting harm.

[DaveLembke]

Yes that is bad. When shutting down computer, just walk away and let it do its thing and shut down gracefully so that the hard drive is not trying to write to the drive and then you pull power and corrupt data or worse cause the hard drive to scratch a platter when it doesnt park itself before shutdown where the heads move away from the data sectors of the platter before spinning down.

[harry 48]

Yes that is bad. When shutting down computer, just walk away and let it do its thing and shut down gracefully so that the hard drive is not trying to write to the drive and then you pull power and corrupt data or worse cause the hard drive to scratch a platter when it doesnt park itself before shutdown where the heads move away from the data sectors of the platter before spinning down.
[/

So that's more than likely what did the damage.

[monicadawson]

In fact, pc go in sleep mode and the problem happens when waking up? possible cause could be the bios is configured for a deep sleep mode (s3) and the wakeup event is not handled via usb mouse/keyboard.

is there hard drive activity during the "freeze"? if so, you're not frozen, it's just busy.

how long do you wait till rebooting? If you've noticed that win 7 laptop can sometimes take 20 sec or more to fully wakeup when configured for hybrid sleep (automatically hybernating after extended sleep). the desktop will be visible but nothing responds... i assume the delay is from fully restoring memory state from hiberfile.sys.