IMHO, you shouldn't ha veto pay for anything.
Agreed 100%.
A technician at Microsoft had to wipe the hard drive clean from the dreaded blue screen of death so there is currently no o/s on my computer.
This idiot is the one responsible. The number of things wrong with almost everything that is being described as what they did is mind boggling, but at the same time, I can actually believe that a Microsoft tech at one of their stores actually thinks literally wiping the computer and making it unbootable is a good solution to a blue screen issue.
I'd be raising a fuss with the store. Aside from having idiot employees, it sounds like they refuse responsibility as well, then make up complete gibberish, (like how the CD would somehow change from being unbootable to being bootable because you have a product key...). This is irresponsible behaviour from people that are supposed to know what they are doing that users who are not familiar with the inner workings of the system depend on for advice and support.