Computers got hacked, is there a program that will scan for BAD stuff installed?

[ckbeme]

Greetings,

I just joined. It's hard to find a forum for security, viruses, hackers, etc.
Since I was hacked, I've installed Norton Security Suite. They got to me through the Internet. My network access and firewalls are pretty tight. I've changed my SSID on network, the password. I've changed almost all of my passwords. But I have lots of issues with both my desktop and laptop now. My printer stopped working, said the spooler service isn't running. Tried to start it and got msg " Not enough resources to start service" That was on my desktop and it has plenty of resources. I built it and it has pretty high end stuff inside it. On the laptop both the network and the USB printer both are just showing as greyed out. I tried to start the spooler on the laptop, and it gave me a different error. But the laptop has lots more problems than the desktop. The laptop can't connect to the Internet - it will say the Wireless is connected, but it also says 'No Internet' . It does the same thing with the Ethernet adapter.

I'm really desperate people. I know I'm going to have to format my drives and install Windows 10 again. I just want to make sure I don't restore my data and put some bad stuff back on my PCs after going to all that work.

I finally got a new IP address, My ISP wouldn't assign me a new one even tho I was hacked. They also took $1350 from bank and debit card. They were in LastPass, and I changed my LastPass password all the time. I've decided the only way I'll feel kind of safe is if I format my hard drive and reinstall windows 10. But I'm afraid when I restore my files I might restore some nasty program they put on computer.

On your web page  http://www.computerhope.com/issues/ch000464.htm  you refer Gibson something - GRC.com and said to download a program and do a scan. That scan program says it's for Win 2000. And when I d/l it, it just tells me that my hardware is OK, it doesn't have an option to scan my system.

Any of you know of a program that will scan for known 'hacker' programs? I've done virus scans every day since I was hacked. That was a little over a week ago. For the most part I've just kept my PCs turned off to prevent nasty things from running.

I'd also like to know of something that can monitor for an unknown IP address - accessing my computer either from network or Internet. I have blocked the 2 IP addresses that I know the hackers have used, but I'm sure they have dozens. I googled one of the IP addresses, and got 9 pages of google hits. Some going back to 2011. People saying their email was hacked, their bank account hacked, etc. 9 pages. 2011, So we know theses guys are good. I know they've been back on my PC since the first day they hit me because I saw them on the laptop. I still just had the ESET anti virus, but it had a pop up blocking them from an insecure website. It showed the IP address, and it was not one of  mine. They either had my email password, or got on my desktop because all the email I had related to this hacking incident was deleted from my PC.

I'm truly a mess worrying about what all they can do to my computers. This really nice guy from another forum, Nick found something on the web to try to get my IP to reset. It worked!! The Ip address staying the same was my biggest concern. I'm so relieved that's changed now. Oh yeah, Nick's first email to me was telling me that my IP was on the Spammer site the forum checks before they let a user join the forum. So the hackers did a number on me there.

On my desktop I was using ESET Smart Security - I got a really good deal on it. On my laptop I just had ESET anti-virus - I got 2 years for $20 when I got the laptop. My ISP said Norton security is lots better than ESET. Well, Norton might be better, but it's not user friendly. I'm having a really hard time figuring out some sections. At least I understood ESET. And my desktop didn't get hacked the first time - the laptop did. So I figure ESET might have kept them out. But I took the advice of my ISP and installed Norton Security Suite on desktop.

I did a scan program recommended from another website and sent them the logs. That was last night and I haven't heard back from them.
Thanks for ANY help.

ckbeme

[Allan]

I strongly suggest that if you are getting help from another site you should not ask for help anywhere else. Combining different suggestions for eliminating malware can cause major issues. The fact that the other site hasn't responded in less than 24 hours is not surprising - it can take that long or longer on most sites.

[SuperDave]

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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If you're going to stay with this forum please run the scans on only one computer. It's too confusing trying to deal with more than one computer at a time.
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Please download AdwCleaner by Xplode onto your Desktop.

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.



AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
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Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

• It should update automatically if the computer is connected to the internet.
• Click on Threat Scan and click on Scan Now.
  
• The scan may take some time to finish,so please be patient.
• When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  
• Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  
• When disinfection is completed you can click on "Copy to Clipboard".
  
• Paste the log in you next reply (CTRL+ V)

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Please download Junkware Removal Tool to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
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Download Security Check by screen317 from one of the following links and save it to your desktop.

Security Check

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.