Rustys, he did not finish what he was told to do.
Here is a shirt history of what was said...
« Reply #7 on: August 11, 2016,
I don't know how to create a new user profile.
« Reply #14 on: August 11, 2016,
but that means my Admin Account is corrupt or something yes? How do I fix it? Or is it not Fixable?
« Reply #15 on: August 11, 2016,
See Here...
https://neosmart.net/wiki/corrupt-user-profile/
Corrupt User Profile: Fix for Windows XP, Vista, 7, 8, 8.1
To fix a corrupted user profile on a Windows 7 computer, follow these steps:
Boot into your Windows 7 system with another use or with the Administrator account.
......
Restart the computer and login with the new username you’ve created ...
Either he did not do all these steps or he does not understand the jargon.
When the the main or only account becomes corrupt, the owner of the computer must do the steps mentionde in
Patio's post #15 on: August 11.
That link outlines the method used to create a new account and copy relevant files to the new account, except the files that would mess things up.
If the account is damaged beyond belief and is unusable, one must boot in safe mode and choose Administrator.
In most cases it is possible to recover documents, photos and music. But you can not use the same name for the new account.
Again, doing a clean install is overkill. Some types of malware ruin the current user account. This has been documented elsewhere. So he must create a new account with administrator level. (But do not name it either administrator or the name of the corrupt account.)