can't access virus protection

[razor1]

I'm working with XP pro sp 1 with intel zeon processors.

I have a virus that showed up when I tried to update to SP2.
I couldn't get to the update area for SP2 so I thought I'd check norton for viruses.

I tried to update Norton with an update I bought at Good Guys.  NO LUCK!

I then found out that I can't access any antivirus sites and I can't get into my registry.

HELP!?

[Fed]

Try starting in safe mode with networking, tap F8 just after the post screen.
Then try some scans if it works.

Online Virus Scan and Spyware Scans
http://housecall.trendmicro.com/

Highly recommended second Online Malware Scan
http://www.ewido.net/en/

[razor1]

It doesn't want to start in safe mode  

[Fed]

Are you doing it right?
Have you ever started in safe mode before?

[razor1]

Yeah, I've started in safe mode but when I try hitting f8 it doesn't do anything.

I did manage to get it to show me the safe mode option screen but even when I get there it won't let me use the up arrow to get to safe mode

[patio]

If the up arrow isn't working either try the Tab key to move or power down and plug in a PS2 keyboard.

patio.  

[dl65]

razor1......Are you able to connect to the internet ?
Which version of Norton are you using ?

I couldn't get to the update area for SP2

does this mean that you could not connect to .......
http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en     or you can get there but it wont let you d/l ?
Which virus was identified ?

let us know

dl65  

[razor1]

  I cannot connect to:   http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en


Or any other virus or microsoft update site

[dl65]

razor1
Which version of Norton are you using ?
Which virus was identified ?
Do you have a floppy drive on that pc ?

please try and anwer these questions

dl65  

[razor1]

Norton antivirus 2005 but it isn't working so I downloaded ewido

Haven't identified virus


Yes, I have a floppyhttp://www.computerhope.com/YaBBImages/shocked.gif
Shocked

[dl65]

 razor1....... Ok , if you have a floppy drive good..........
on another computer , D/L stinger .......
http://vil.nai.com/vil/stinger/  and save it to a floppy disk ...then run Stinger on your pc ......... hopefully it will find and delete the culperate.    Then you should be able to load Norton 2005 ......... If you still have bits and pieces of norton still installed ....D/L Norton Remover .....
http://www.softpedia.com/get/Tweak/Uninstallers/Norton-Removal-Tool.shtml  

Once you have removed all the bits and pieces......try and reinstall Norton AV 2005 ...... It should install ok .

dl65  

[Fed]

Yeah, I've started in safe mode but when I try hitting f8 it doesn't do anything.
 
I did manage to get it to show me the safe mode option screen but even when I get there it won't let me use the up arrow to get to safe mode

Conflicting answers...

If the up arrow isn't working either try the Tab key to move or power down and plug in a PS2 keyboard.

No answer...

Bye Bye

[razor1]

Thanx Dl65 I'll give that a shot