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Author Topic: Internet Randomly disconnects and wont reconnect till i restart PC  (Read 2078 times)

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CatherineSnow001

    Topic Starter


    Starter

    • Experience: Familiar
    • OS: Windows 7
    I was told to do the malware removal steps just incase so here are the reports.

    My issue is that i will randomly lose connection every now and again to my wired internet (etherent cable). This loss of connection is randomly and wont reconnect till i restart my PC. Im convinced its not a modem/router issuse but maybe you can spot / suggest somethign i havent seen.



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    SuperDave

    • Malware Removal Specialist


    • Genius
    • Thanked: 985
    • Certifications: List
    • Experience: Expert
    • OS: Windows 8
    Re: Internet Randomly disconnects and wont reconnect till i restart PC
    « Reply #1 on: July 01, 2017, 12:31:20 PM »
    Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

    1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
    2. The fixes are specific to your problem and should only be used for this issue on this machine.
    3. If you don't know or understand something, please don't hesitate to ask.
    4. Please DO NOT run any other tools or scans while I am helping you.
    5. It is important that you reply to this thread. Do not start a new topic.
    6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
    7. Absence of symptoms does not mean that everything is clear.

    If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
    *************************************************************************
    Please do not attach your logs unless absolutely necessary. Copy and paste them in your reply(ies)
    This sounds like a cable/ hardware issue rather than an infection. Have you checked all the cables?


    *************************************************
    Please download Junkware Removal Tool to your desktop.

    Warning! Once the scan is complete JRT will shut down your browser with NO warning.

    Shut down your protection software now to avoid potential conflicts.

    •Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

    •Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

    •The tool will open and start scanning your system.

    •Please be patient as this can take a while to complete depending on your system's specifications.

    •On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

    •Copy and Paste the JRT.txt log into your next message.
    **********************************************************
    Please download MiniToolBox to Desktop and run it.



    Checkmark the following boxes:

      • Flush DNS
      • Report IE Proxy Settings
      • Reset IE Proxy Settings
      • List content of Hosts
      • List IP Configuration
      • Lst Last 10 Event Viewer Errors
      • List Users, Partitions and Memory Size
      • [/b]
      Click Go and copy/paste the log (Result.txt) into your next post.
      Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

      CatherineSnow001

        Topic Starter


        Starter

        • Experience: Familiar
        • OS: Windows 7
        Re: Internet Randomly disconnects and wont reconnect till i restart PC
        « Reply #2 on: July 01, 2017, 01:01:45 PM »
        Here are the reports, what can you tell me?

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        CatherineSnow001

          Topic Starter


          Starter

          • Experience: Familiar
          • OS: Windows 7
          Re: Internet Randomly disconnects and wont reconnect till i restart PC
          « Reply #3 on: July 02, 2017, 01:34:03 AM »
          I wish for this topic to be closed please. thankyou.