I am happy to try and help you some more if needed. Please follow all procedures below to start
Download the following and run
http://filehippo.com/download_speccyThe information found by Speccy is very helpful when diagnosing issues.
1. Go to File Menu
2. Select File > Publish Snapshot
3. Copy the created link in your next reply
Download Process Explorer
http://live.sysinter...com/procexp.exe
1. Save it to your desktop then run it. Right Click and Select Run As Administrator
2. Select View Menu Click Select Columns
3. In the Select Columns Window Check Verified Signer and Click OK
4. Select Options Menu and Check Verify Image Signatures
5. Click twice on the CPU column to sort by highest CPU usage
6. Wait approximately a minute
7. Select Save or Save As from the File Menu and save to Desktop
8. Open the file and Copy and Paste the text to your Reply
Please download and Run the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe
1. Run program as Administrator
2.. Under Select log to query
3. select System
4. Under Select type to list
Select:
* Error
* Warning
Choose the Number of events as follows:
1. Click on Number of events
2. Type 20 in the box (1 to 20)
3. Click the Run button (Notepad will open the log)
Paste or upload to next reply
Rename the first log file or it will be overwritten
Run this again
Except at step 3. Select Application
Paste or upload to next reply