ASUS Keyboard jam

[Hasohnir]

Hi everyone,

I've recently purchased an ASUS GL702VM ROG Strix laptop (just 2 weeks ago) and it's been working fine until this morning. Now one of the keys does not respond properly (the number 1 key in this case). Whenever I click it, it produces a long string of 1s (like what you'd expect if you hold down a key). If I hold it down, nothing happens. Sometimes it begins typing a string of 1s all on its own (but seems to stop after you insistently hold down backspace). From what I can tell, it's the only button with a problem.

I'd like to point out that I've been very careful with this laptop - haven't spilled anything on it, didn't get any crumbs onto the keyboard. In appearance the key is perfectly fine - feels fine as well. To try resolving the issue I've run a virus scan (all clean), restarted the laptop and attempted to update and uninstall the keyboard drivers (nothing!)

Any advice would be greatly appreciated, thank you!111111111111111111111111111111111111111 1111111111111111111

[patio]

I would return it immediately under warranty...demand a replacement...not a repair. That is well within your rights.

[Hasohnir]

That would be a last resort, of course. If there is a way to fix it then I'd greatly prefer it though, as it would save me a lot of trouble. So I'd like to explore my options before giving up on it

[patio]

The option i mentioned is your best course of action...
What if you fix it...and the issue re-surfaces 6 days out of Warranty ...which is common for PC's...what then ? ?

[Mark.]

sounds like a hardware problem, so a hardware solution would be required, that is, a replacement.

[Quantos]

You should really pay attention to what Patio said, you paid for a working laptop, use the warranty that you paid for