Bios failed update, computer don't boot up.

[victor1244]

Hello, I have a fairly new Toshiba laptop computer. I started it up one morning and it had a screen that said Toshiba Update. Next line said bios update failed. Computer went off and has never booted up again. Any advice would be appreciated. victor1244

[Geek-9pm]

victor1244,

That sounds very strange. You should contact Toshiba and inform them. hey might take ownership of the issue, even if it was not their fault.
In the USA, use this link:
http://us.toshiba.com/
In Europe use:
http://www.toshiba.eu/
Contact them before you try this:
https://aps2.toshiba-tro.de/kb0/htd9502m10000r01.htm
The above link relates to very specific things. Be careful.

Also,  what operating system have and when you bought your Toshiba and be important. A few years ago there were some issues with the Toshiba BIOS update.

Tom's Hardware has information specific to the  L755.
http://www.tomsguide.com/forum/111/configuration.html
Does this help any? 

Just wabbit, there are others here that know more about this...

[victor1244]

Thank you very much for your quick reply. I will follow your advice and update accordingly. victor1244

[patio]

Sounds fishy...Toshiba does not force thru BIOS updates...they are always optional...

[victor1244]

Thanks for the reply. But I have stated the problem just as I experienced it. Do you suspect foul play, as in virus? victor1244

[patio]

No...but i would contact Toshiba though...

Was the update interrupted ? ?

[victor1244]

It's possible, I think I have a new paperweight!

[Geek-9pm]

It's possible, I think I have a new paperweight!

No, the Toshiba is able to self-repair unless this was a major hardware failure.

A failure to update BIOS is almost always caused by a power interruption. The Toshiba laptops were designed to overcome this condition. I do not know the details myself, but Toshiba can tell you about what the recommended procedure is for your model.

In some cases the motherboard has go to the factory or an automatized repair shop. But first  you must contact Township and provide them needed details.

EDIT: This documented elsewhere. But without knowing the model of your Toshiba it is hard to find the specific information. The BIOS recovery design was don by Intel about twenty years ago and it is not rocket science.

[victor1244]

Hello Geek-9pm, thanks for your support. I think that I purchased the computer about a year and a half ago.
It is running windows 10. The model number is= c55d-b5385. (Toshiba Satellite)

P.S. I am thinking of replacing the motherboard or just getting a new computer. Thanks again, victor1244

[patio]

The BIOS chip itself can be replaced at an authorised repair facility...no need for a whole new MBoard...

[patio]

P.S. i would contact MS ahead of time and get your product code for Win 10 as it is stored in the BIOS now...

[Geek-9pm]

Here is a link from Toshiba:
https://support.toshiba.com/support/modelHome?freeText=1200010918&osId=29
With another computer you can download the BIOS .

There is a procedure to update the BIOS when you can not see anything on the display. It is called 'Blind BIOS Recovery' and is documented one a number of sites.

Searching for...
Toshiba Satellite blind BIOS recovery

Search Results
Toshiba Satellite BIOS recovery
4- Now, in your dead Laptop, remove the battery , CD or DVD rom, any card, unplug it from the AC source , and put in the usb drive. 5- You must put your laptop in Crisis Recovery Mode, by Holding down: Fn+B and while holding, plug the computer in to power and press the power button.Mar 20, 2010

http://forum.notebookreview.com/threads/toshiba-satellite-a350-bios-recovery-phoenix.469337/
You can search for more of this and find even a YouTube video.
Here is one from Tom's Hardware:
http://www.tomsguide.com/forum/66648-35-toshiba-satellite-l300-bios-update-failed-crashed-system
The USB stick must be prepared on another computer.

My intent to help you understand that a motherboard repair or replacement should not be done unless you are sure there is no other way to solve the problem. You might have to enlist the help of a friend to make  the USB stick and find the specific institutions for your machine.
As for the You Tub e video, I only see it for the HP notebooks.
But there are posts that claim you can do a Blind BIOS recovery on a Toshiba notebook.
This is a built-in feature of the Phoenix firmware.
This link might be of some help:
https://www.cnet.com/forums/discussions/bad-bios-update-recovery/
Please don't give up yet. 

[victor1244]

Geek and Patio, I am thankful for all of your help, thank goodness there are folks like you who take their time to help people.
I have replaced mobo's in multiple computers for friends and am a go to guy for their problems. This is what is bothering me, that I feel
helpless in resolving this problem myself. I have multiple computers and I can download the aforementioned bios download. I will try this
tomorrow. As stated before thank you guys(persons) so much for your concern and time. Sincerely, victor1244