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Author Topic: Computer virus has disabled my computer, HELP?  (Read 417 times)

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aaronpawlak

    Topic Starter


    Newbie

    • Experience: Beginner
    • OS: Windows 7
    Computer virus has disabled my computer, HELP?
    « on: February 20, 2018, 10:50:24 PM »
    Hello,

    It seems like a virus has crippled my computer, My computer is acting like its too busy to do anything, folders wont load, programs
    won't even pop up. Happens in safe mode too! What do I do?!? Tried to run anti-virus program work but it won't pop up. Tried to download
    something new on the internet but that won't work, it just says the internet cant find the page. HELP

    Thanks


    I didn't find the right solution from the internet.
    References:
    http://forums.anvisoft.com/viewtopic-16789-2611-0html
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    SuperDave

    • Malware Removal Specialist
    • Moderator


    • Genius
    • Thanked: 984
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    • Experience: Expert
    • OS: Windows 8
    Re: Computer virus has disabled my computer, HELP?
    « Reply #1 on: February 21, 2018, 04:21:07 PM »
    Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

    1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
    2. The fixes are specific to your problem and should only be used for this issue on this machine.
    3. If you don't know or understand something, please don't hesitate to ask.
    4. Please DO NOT run any other tools or scans while I am helping you.
    5. It is important that you reply to this thread. Do not start a new topic.
    6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
    7. Absence of symptoms does not mean that everything is clear.

    If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
    *************************************************************************
    Please do this in Safe Mode with Networking. If you can't download it, try downloading it on another computer and transfer it to the infected computer.
    *********************************************
    Download and install: Please download Malwarebytes' scanner to your desktop.
    Double Click mbam-setup.exe to install the application.
    • It should update automatically if the computer is connected to the internet.
    • Click on Threat Scan and click on Scan Now.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
    • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
    • When disinfection is completed you can click on "Copy to Clipboard".
    • Paste the log in you next reply (CTRL+ V)
    Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender