I did try and restart the computer - even did the thing that allows me to go back to an earlier restore and that didn't work. It has been a while, but I don't think my dial-up connection was done by disk or download - I believe I manually installed it. I didn't query the modem button, but I did query the "port" one and it said the device (COM port 1) was working correctly; however, the problem when I try and dial up is showing COM port 3 is busy. When I get home, I will try both of your suggestions - query the modem and delete and re-install my dial-up information.
Thank you!