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Author Topic: My favorite games crash straight to desktop.  (Read 29115 times)

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Orbnotacus

    Topic Starter


    Newbie

    • Experience: Familiar
    • OS: Windows 10
    My favorite games crash straight to desktop.
    « on: August 18, 2019, 01:47:32 AM »
    My PC randomly crashes to desktop on a few games and every now and then I get a BSOD. It's always a kernel security check error. I have made sure my windows update is up-to-date and ran a few other steps I found online. Not sure if it fixed my BSOD, not sure if it's related to my game crashes. When my games crash, they crash straight to desktop. GTA V, Apex Legends, and Rocket League are the main ones that come to mind. A couple others have/do but can't remember what. Any and all help will be greatly appreciated.

    My PC Specs:
    Windows 10
    Intel i7-2600S
    16gb RAM
    GTX 1660

    This is a link to a thread on EA support forums full of crash reports. On page 3 are two apex related event viewer errors from a crash and my DxDiag at the time. The only thing that has changed is I have gotten a new monitor.
    https://answers.ea.com/t5/Technical-Issues/Apex-Legends-Crashing/m-p/7932441#M43453

    I also used CrystalDiskInfo to make sure my harddrives weren't going bad. 1TB HDD & 256GB SSD.

    The following is 2 event viewer errors from when Rocket League just crashed to desktop.

    Log Name:      Application
    Source:        Application Error
    Date:          8/18/2019 3:15:36 AM
    Event ID:      1005
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      DESKTOP-R8E5326
    Description:
    Windows cannot access the file  for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Rocket League because of this error.

    Program: Rocket League
    File:

    The error value is listed in the Additional Data section.
    User Action
    1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
    2. If the file still cannot be accessed and
       - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
       - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
    3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
    4. If the problem persists, restore the file from a backup copy.
    5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

    Additional Data
    Error value: 00000000
    Disk type: 0
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="49152">1005</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2019-08-18T07:15:36.874699900Z" />
        <EventRecordID>676</EventRecordID>
        <Channel>Application</Channel>
        <Computer>DESKTOP-R8E5326</Computer>
        <Security />
      </System>
      <EventData>
        <Data>
        </Data>
        <Data>Rocket League</Data>
        <Data>00000000</Data>
        <Data>0</Data>
      </EventData>
    </Event>


    Log Name:      Application
    Source:        Application Error
    Date:          8/18/2019 3:15:36 AM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      DESKTOP-R8E5326
    Description:
    Faulting application name: RocketLeague.exe, version: 1.0.10897.0, time stamp: 0x5cf8b3f9
    Faulting module name: d3d9.dll, version: 10.0.18362.267, time stamp: 0x88b48800
    Exception code: 0xc000001d
    Fault offset: 0x000ae774
    Faulting process id: 0x2054
    Faulting application start time: 0x01d5557ddfa09f76
    Faulting application path: E:\SteamLibrary\steamapps\common\rocketleague\Binaries\Win32\RocketLeague.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\d3d9.dll
    Report Id: fe9c553c-780e-4bf8-b863-f590d56e6665
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2019-08-18T07:15:36.867705700Z" />
        <EventRecordID>675</EventRecordID>
        <Channel>Application</Channel>
        <Computer>DESKTOP-R8E5326</Computer>
        <Security />
      </System>
      <EventData>
        <Data>RocketLeague.exe</Data>
        <Data>1.0.10897.0</Data>
        <Data>5cf8b3f9</Data>
        <Data>d3d9.dll</Data>
        <Data>10.0.18362.267</Data>
        <Data>88b48800</Data>
        <Data>c000001d</Data>
        <Data>000ae774</Data>
        <Data>2054</Data>
        <Data>01d5557ddfa09f76</Data>
        <Data>E:\SteamLibrary\steamapps\common\rocketleague\Binaries\Win32\RocketLeague.exe</Data>
        <Data>C:\WINDOWS\SYSTEM32\d3d9.dll</Data>
        <Data>fe9c553c-780e-4bf8-b863-f590d56e6665</Data>
        <Data>
        </Data>
        <Data>
        </Data>
      </EventData>
    </Event>


    elreinwer



      Newbie

      • Experience: Beginner
      • OS: Unknown
      Re: My favorite games crash straight to desktop.
      « Reply #1 on: September 28, 2019, 01:50:16 AM »
      That looks like a corrupted .dll that can't be read correctly when the game loads. A reinstall of Rocket League may help here, or by manually replacing the .dll if you've a backup available.

      Is there anything for GTA or Apex in event viewer?

      Also what type of SSD are you using? It is suggesting a driver issue and likely the AHCI driver.
      Thanks