Hello and welcome to
Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.
1. I will be working on your
Malware issues. This
may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please
DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the
shift key down while inserting the USB storage device for about
10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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Publish a Snapshot using Speccy, taking care to post the link of the snapshot in your next post.
Go to
Piriform's website and download the free version on the left. Click
Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the
builds page link and download the
portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.
After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
Enlarge this image
Now, at the top, click
File >
Publish Snapshot. You will see the following prompt:
[/URL]
Click Yes > then Copy to Clipboard
Click
Yes > then
Copy to ClipboardNow, once you are back in the forum topic you are posting in, click the
Add Reply button. Right-click in the empty space of the Reply box and click
Paste. Then, click
Send below the Reply box.
