I am trying to help my uncle who says that has has been hacked. Says the computer freezes up after 3 to 5 minutes every time he logs on, and he is afraid to pay his bills online until it can be checked.
It is a Dell Inspirion 555 laptop running Windows 10 Home 64-bit, AMD A8-7410 APU with AMD Radeon R5 Graphics 2.20 GHz processor, 6.00GB Single-Channel DDR3 @ 798MHz RAM
Please help!
# -------------------------------
# Malwarebytes AdwCleaner 8.3.1.0
# -------------------------------
# Build: 11-18-2021
# Database: 2021-12-02.1 (Cloud)
# Support:
https://www.malwarebytes.com/support#
# -------------------------------
# Mode: Scan
# -------------------------------
# Start: 01-11-2022
# Duration: 00:00:21
# OS: Windows 10 Home
# Scanned: 32026
# Detected: 44
***** [ Services ] *****
No malicious services found.
***** [ Folders ] *****
PUP.Optional.Legacy C:\Users\Public\Documents\Downloaded Installers
PUP.Optional.SlimCleanerPlus C:\ProgramData\slimware utilities inc
PUP.Optional.SlimCleanerPlus C:\Users\Herman\AppData\Local\slimware utilities inc
PUP.Optional.SupportDotCom C:\Program Files (x86)\Common Files\supportdotcom
PUP.Optional.SupportDotCom C:\Users\Herman\AppData\Local\SPRT
PUP.Optional.SupportDotCom C:\Users\Herman\AppData\Roaming\supportdotcom
***** [ Files ] *****
PUP.Optional.Legacy C:\Windows\System32\drivers\swdumon.sys
***** [ DLL ] *****
No malicious DLLs found.
***** [ WMI ] *****
No malicious WMI found.
***** [ Shortcuts ] *****
No malicious shortcuts found.
***** [ Tasks ] *****
No malicious tasks found.
***** [ Registry ] *****
PUP.Optional.DriverUpdate HKLM\SYSTEM\Setup\FirstBoot\Services\SWDUMon
PUP.Optional.DriverUpdate HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\DriverUpdate
PUP.Optional.SlimCleanerPlus HKLM\Software\SlimWare Utilities Inc
PUP.Optional.SlimCleanerPlus HKLM\Software\Wow6432Node\SlimWare Utilities Inc
PUP.Optional.SlimCleanerPlus HKU\S-1-5-21-876510074-1270587091-375420393-1002\Software\SlimWare Utilities Inc
***** [ Chromium (and derivatives) ] *****
No malicious Chromium entries found.
***** [ Chromium URLs ] *****
No malicious Chromium URLs found.
***** [ Firefox (and derivatives) ] *****
No malicious Firefox entries found.
***** [ Firefox URLs ] *****
No malicious Firefox URLs found.
***** [ Hosts File Entries ] *****
No malicious hosts file entries found.
***** [ Preinstalled Software ] *****
Preinstalled.CyberLinkShellExtension Registry HKLM\Software\Classes\CLSID\{3E2A0A32-6E14-4BAD-AA87-BBB6A75EBFF2}
Preinstalled.DellCustomerConnect Folder C:\Program Files (x86)\DELL CUSTOMER CONNECT
Preinstalled.DellCustomerConnect Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{04A41EBC-AB30-4574-A14D-E0CDFE31AB70}
Preinstalled.DellCustomerConnect Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{99E581C6-471C-46CA-989E-3B17EB7E3F27}
Preinstalled.DellDigitalDelivery Folder C:\Program Files (x86)\DELL DIGITAL DELIVERY
Preinstalled.DellDigitalDelivery Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{AB7F2792-2ED1-4C5C-9F28-680E5110BF72}
Preinstalled.DellFoundationServices Folder C:\ProgramData\DELL\DELL FOUNDATION SERVICES
Preinstalled.DellHelp&Support Folder C:\Program Files\DELL\DELL HELP & SUPPORT
Preinstalled.DellHelp&Support Folder C:\ProgramData\DELL\DELL HELP & SUPPORT
Preinstalled.DellHelp&Support Folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DELL\DELL HELP & SUPPORT
Preinstalled.DellHelp&Support Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{8917AEA5-01A5-476F-AA27-A52EA6C94212}
Preinstalled.DellHelp&Support Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{8917AEA5-01A5-476F-AA27-A52EA6C94212}
Preinstalled.DellQuickset Folder C:\Program Files\DELL\QUICKSET
Preinstalled.DellQuickset Folder C:\ProgramData\DELL\QUICKSET
Preinstalled.DellQuickset Registry HKLM\Software\Classes\CLSID\{5CF37A65-BBB9-41FE-B88D-DD61422E9E3C}
Preinstalled.DellQuickset Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run|QuickSet
Preinstalled.DellQuickset Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Run|QuickSet
Preinstalled.DellQuickset Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{87CF757E-C1F1-4D22-865C-00C6950B5258}
Preinstalled.DellSupportAssistAgent Folder C:\Program Files\DELL\SUPPORTASSIST
Preinstalled.DellUpdateforWindows10 Folder C:\Program Files (x86)\DELL\UPDATE
Preinstalled.DellUpdateforWindows10 Folder C:\Program Files (x86)\DELL\UPDATESERVICE
Preinstalled.DellUpdateforWindows10 Folder C:\ProgramData\DELL\UPDATE
Preinstalled.DellUpdateforWindows10 Folder C:\ProgramData\DELL\UPDATESERVICE
Preinstalled.DellUpdateforWindows10 Folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DELL\UPDATE
Preinstalled.HPCleanFLC File C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office.lnk
Preinstalled.LenovoPower2Go Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{3E88AF8D-F889-4654-974D-00228720B9B1}
Preinstalled.LenovoPower2Go Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\CLVDLauncher
Preinstalled.LenovoPower2Go Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}
Preinstalled.LenovoPower2Go Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}
Preinstalled.LenovoPower2Go Task C:\Windows\System32\Tasks\CLVDLAUNCHER
Preinstalled.LenovoPowerDVD Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{B46BEA36-0B71-4A4E-AE41-87241643FA0A}
Preinstalled.LenovoPowerDVD Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{B46BEA36-0B71-4A4E-AE41-87241643FA0A}
AdwCleaner[S00].txt - [5999 octets] - [11/01/2022 00:10:53]
########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S01].txt ##########
Results of screen317's Security Check version 1.014 --- 12/23/15
x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````[/u]
Windows Firewall Enabled!
Windows Defender
McAfee VirusScan
Malwarebytes
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````[/u]
Google Chrome (97.0.4692.71)
Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent````````[/u]
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbam.exe
Malwarebytes Anti-Malware mbamtray.exe
`````````````````System Health check`````````````````[/u]
Total Fragmentation on Drive C: %
````````````````````End of Log``````````````````````[/u]
Malwarebytes
www.malwarebytes.com-Log Details-
Scan Date: 1/11/22
Scan Time: 12:25 AM
Log File: 38a748e8-72a7-11ec-ac3c-204747c1b920.json
-Software Information-
Version: 4.5.0.152
Components Version: 1.0.1538
Update Package Version: 1.0.49644
License: Trial
-System Information-
OS: Windows 10 (Build 19042.1415)
CPU: x64
File System: NTFS
User: KPaige2K\Herman Ferrell
-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 332431
Threats Detected: 0
Threats Quarantined: 0
Time Elapsed: 6 min, 18 sec
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect
-Scan Details-
Process: 0
(No malicious items detected)
Module: 0
(No malicious items detected)
Registry Key: 0
(No malicious items detected)
Registry Value: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Data Stream: 0
(No malicious items detected)
Folder: 0
(No malicious items detected)
File: 0
(No malicious items detected)
Physical Sector: 0
(No malicious items detected)
WMI: 0
(No malicious items detected)
(end)