Vertical coloured lines on shutdown

[vern2b]

When shutting down windows 98 instead of the display telling me "It is now safe to shut Down" I just get coloured vertical lines in orange and black.
Don't understand as It was working ok before it was shut down minutes earlier.

[merlin_2]

how much ram have you got?

[Vern Bedeau]

Thanks for your response.
The computer is for a friend and she has 64MB on the m/b and only 2mb on the video card.
I am going to get her to check if the card may have come loose, but if not then I don't see why it should shut down without any problems 8 or 10 times then just refuse to display the shutdown info properly. Surely if there is a memory issue the problem would occur from the start?.

[merlin_2]

maybe the pc in question  needs a clean the issue run a diagnostic program like sisoft or aida32 it may tell you more or this >http://oca.microsoft.com/en/windiag.asp i would suggest if the mobo allows it to increase your ram to 128mb....for win9x..and to test the graphics to type dxdiag in the run box