Can't send HTML email message from mail merge

[thetwinkster]

I have a document that I'm trying to email through Mail Merge.  If I send it to my email recipients in "Plain Text" which is one of the options, it looses all the background colouring and formatting.  If I send it in "HTML" it doesn't send or go anywhere.  I don't know if sending it in "HTML" format will keep all the formatting or not.  Does anybody have any ideas how I can either get all the formatting to go through on the email, or how to send the HTML format.
Thanks for your help.

[pcdoc4christ]

Janie:

One of these links should have the answer you seek:

http://www.google.com/search?hl=en&lr=&rls=HPIC%2CHPIC%3A2006-07%2CHPIC%3Aen&q=mail+merge+outlook+html+site%3Amicrosoft.com&btnG=Search

Doc

[thetwinkster]

Sorry, I went through it all - I'm doing everything right.  There's no explaination why it wouldn't work by sending it HTML.  Any other suggestions?

[pcdoc4christ]

Janie:

Do you receive any errors when you try to send the HTML mail merge?  Are you able to successfully send just one HTML e-mail?  What version of Micorsoft Outlook or Outlook Express are you using?  What version of Windows is installed on the compuer?

Doc

[thetwinkster]

OS Name: Windows XP home edition
Version: 5.1.2600 Service Pack 2 Build 2600
Office 10 Applications:
Microsoft Word : 2002
Microsoft Outlook : 2002

I don't get any error messages when I send.  The hourglass displays (like it's doing something) then disappears.  That's it.  I've tried sending only one and that doesn't work either.

One other poster "on a different forum header" suggested that most people would not be able to view HTML messages anyway?  Is this true?

[Fed]

Reading emails in plain text is recommended for security reasons.
If I remember correctly from one of your many threads, this is to let customers know of your website?
Business people don't need emails with flowers, trust me.