Right. On our newest Compaq it did not come with a system restoration DVD. We had to make one using a program installed on the hard drive, and then it warned us that we should keep the DVDs in a safe place because the program would not let us make a second copy! I suppose if a virus caused havoc before we burned the system restoration CD, we'd have to call HP.
Who is the manufacturer of your PC, Soviet? I have most of the support phone numbers along with tricks to get past the recordings to a live person.
Doc