VIDEO ON NEW COMPUTER DOESN'T WORK

[markww]

Have a new HP COMPUTER with all programs in it. Have video camera, took videos and when hooked up to the computer and started the video program everything works but there is no audio or video on the  screen where things should start is totally blank. Works on my other computer fine DO YOU ALL THINK built in video card on mother board is bad?

Can always get another one if I need to  just wanted to throw this up in the air for you computer geeks.
Thanks

Mark

[gorge544]

It could be the videocard, but you should first check the software. Check all the settings in the software. You also said that you tried it on another computer supposly with the same software, some software will disable features if you put it on another PC while having it still on the other one. That is the copyright stuff.

[GX1_Man]

If it's under warranty and you didn't do anything unusual to it I would exercise that warranty.  

We don't know any details about the system, so that is the best advice based on what you have chosen to tell.

[Maksim]

Yeah give us the basic specs of the computer.. and then we might be able to help you.. I capture video and audio on my 1.4 GHz computer and no drop frames nothing..

[royphil345]

Do the specs of the built-in video meet the requirements of the software?

Check the HP web site for a newer video driver for your computer?

Camera detected by computer? Does it show up in the device manager when it's plugged in?