HP printer/scanner/copier

[kdw]

I have an hp psc 750xi.  It will print, but I can't scan or copy.  I get an error message "Scanner failure.  Turn power off and on again."  I have done this many times, been to the HP site, the printer is now plugged directly into the wall, the bulb is lighting up, but not staying on.  Help!

[GX1_Man]

Is it still under warranty? How old is it?

You could try uninstalling the software, rebooting without the printer plugged in and reinstalling the software. Then restart with the printer plugged in to finalize the installation. That is the HP way.

[kdw]

Thanks for answering!  I bought it at a garage sale - I know, you get what you pay for - and of course they assured me it worked fine, they were upgrading!  I have tried what you suggested, as HP recommended.  I never did find an explanation for my error message though.

[GX1_Man]

I hope you didn't pay too much.  

[kdw]

No, at $15, it's still a good deal just for the printer and 3 cartridges!  But I'd really like to find out why the scanner won't work!

[GX1_Man]

Ah, that is, no doubt, the mystery that landed it in the garage sale.  

[kdw]

Rats!  I was afraid you would say that!  Ah well, thanks for your interest.

[GX1_Man]

No problem. I agree that an HP printer and 3 cartridges is a bargain for $15, though.