Author Topic: Strange Windows XP Startup Problem (Read 15148 times)

fullbug · « **on:** June 07, 2006, 05:10:20 PM »

Whenever I start up my WindowsXP Pro, I get these two windows that pop up everytime, and I have no idea on how to get rid of them, even the file name doesnt make any sense to me. I also have a problem with a Windows Install window popping up, but will get to that later, here is the first window that pops up.

fullbug · « **Reply #1 on:** June 07, 2006, 05:10:57 PM »

The second one after the first. It makes reference to the registery, but I have run a reg cleaner but that doesnt help.

fullbug · « **Reply #2 on:** June 07, 2006, 05:11:44 PM »

Any idea how to get rid of these windows popping during startup? :-?

Fed · « **Reply #3 on:** June 07, 2006, 05:49:58 PM »

You're on the right track by looking for the registry entry.
There are many programs that show what's starting from the registry.
Try 'Autoruns' from http://www.sysinternals.com or you could even try running Hijackthis and see if it shows in there.

fullbug · « **Reply #4 on:** June 07, 2006, 07:45:17 PM »

Thank you so much for pointing me to that Autoruns program Fed, that program was able to lead me right to the problem, fixed it, and I will know what to do in the future, that site looks great for stuff as well....
The other problem I was going to mention as I said in my first post is similar to the one I just fixed, when starting up Windows I get a far more annoying window that comes up, this one is a Windows Installer window, and it wants to install a program that is already on the hard drive, I have a hard time canceling it, I have to hit ctrl/alt/delete just to get it to stop, and this window pops up when I click on other program icons as well, I looked for this in Autorun but didnt find anything, doesnt sound to me like a registry problem, any suggestions?

Fed · « **Reply #5 on:** June 07, 2006, 07:50:40 PM »

What is the program that's trying to install?
I suppose you could let it complete the installation or alternatively you could uninstall the program & start from scratch with it.

[highlight]Edit:[/highlight] Autoruns is much easier to use if you set the Options to 'Hide Signed Microsoft Entries' then refresh the screen.

fullbug · « **Reply #6 on:** June 07, 2006, 08:00:13 PM »

Its called Scrapbook Factory Deluxe, as I mentioned its already installed, it even comes up checking e-mail, ect, its my wife's key program on the computer and she doesnt want me to uninstall it, she is about the same level of computer knowledge as myself and she is convinced the problem has something to do with a component of Windows being erased at some point causing this to happen, I dont think thats it myself, any idea?

Fed · « **Reply #7 on:** June 07, 2006, 08:15:41 PM »

Email the Manufacturer
http://www.novadevelopment.com/Support/Ask.aspx
or it may be quicker to resolve your issue by telephone. If you choose, you can call technical support at (818) 591-6245, Monday through Friday, 6:00am-6:00pm PST for help.

fullbug · « **Reply #8 on:** June 07, 2006, 08:28:02 PM »

Thanx Fed, I will do that, so I guess your saying your pretty sure its the program and not a windows problem? I just need a view from someone who knows what they are talking about that I can pass on to my wife, LOL....
Thanx for all the help, great site you have here, will be sure to mention it to my friends....

Fed · « **Reply #9 on:** June 07, 2006, 08:32:15 PM »

I'm sure it is a program problem, it may even be some sort of automatic update.
Let us know what they say.

fullbug · « **Reply #10 on:** June 08, 2006, 05:58:18 PM »

Before I call them, I am trying to uninstall the program first, and the *censored* thing wont uninstall, I just get the window below over and over, anyone know of a good uninstall program? I would rather do it that way then manually remove the program bit by bit....

fullbug · « **Reply #11 on:** June 08, 2006, 06:46:03 PM »

I have tried 3 different programs to uninstall this beast and none of them work, I'm not sure if I should just try to manually do it....

GX1_Man · « **Reply #12 on:** June 08, 2006, 07:05:55 PM »

What are you using for malware protection?

fullbug · « **Reply #13 on:** June 08, 2006, 07:10:03 PM »

Ewido, along with the usual, Spybot, Ad-Aware, SpywareBlaster and AntiVir PE Classic....

GX1_Man · « **Reply #14 on:** June 08, 2006, 07:28:55 PM »

How about running Hijack This and posting a log file for analysis by one of our experts. Either zip the file or use several posts to get it all.

fullbug · « **Reply #15 on:** June 08, 2006, 07:42:10 PM »

OK, I will download Hijack this and post the log files....

fullbug · « **Reply #16 on:** June 08, 2006, 08:05:33 PM »

OK, here they are....
1

fullbug · « **Reply #17 on:** June 08, 2006, 08:06:06 PM »

fullbug · « **Reply #18 on:** June 08, 2006, 08:06:34 PM »

fullbug · « **Reply #19 on:** June 08, 2006, 08:07:01 PM »

fullbug · « **Reply #20 on:** June 08, 2006, 08:07:23 PM »

fullbug · « **Reply #21 on:** June 08, 2006, 08:07:45 PM »

fullbug · « **Reply #22 on:** June 08, 2006, 08:08:12 PM »

fullbug · « **Reply #23 on:** June 08, 2006, 08:09:08 PM »

I hope these are a help, thank you.....

fullbug · « **Reply #24 on:** June 09, 2006, 07:11:31 AM »

I dont know how anyone could make heads or tails out of those log files.... :-?

Dead_reckon · « **Reply #25 on:** June 09, 2006, 03:28:31 PM »

try deleting it from your registry by:

open start menu > click run > type regedit > find it under > HKEY_LOCAL_MACHINE > SOFTWARE > then figure out who made the software, find that folder, delete it, then try to uninstall, if there is no folder, then goto program files or where ever its installed, and look for the missing .exe, if it is missing, delete everything to do with the program piece by piece and attempt to re install, i have had to do this with many programs...

GX1_Man · « **Reply #26 on:** June 09, 2006, 03:38:33 PM »

How about zipping it up and posting so it will be one continuous coherent file.

fullbug · « **Reply #27 on:** June 09, 2006, 04:17:25 PM »

Quote

try deleting it from your registry by:

open start menu > click run > type regedit > find it under > HKEY_LOCAL_MACHINE > SOFTWARE > then figure out who made the software, find that folder, delete it, then try to uninstall, if there is no folder, then goto program files or where ever its installed, and look for the missing .exe, if it is missing, delete everything to do with the program piece by piece and attempt to re install, i have had to do this with many programs...

I actually did that for a few hours this afternoon, didnt help....

fullbug · « **Reply #28 on:** June 09, 2006, 04:18:02 PM »

Quote

How about zipping it up and posting so it will be one continuous coherent file.

I use 7-Zip, I have to figure out how to Zip a file...

GX1_Man · « **Reply #29 on:** June 09, 2006, 04:55:19 PM »

Or download and use WinZip. It is easy and free to try!

fullbug · « **Reply #30 on:** June 09, 2006, 05:32:39 PM »

I cant get WinZip to zip the file, says it doesnt appear to be a valid archive, I'm going to keep trying, this whole problem is gonna drive me to drink, lol....

fullbug · « **Reply #31 on:** June 09, 2006, 05:43:29 PM »

Lets try this...

Fed · « **Reply #32 on:** June 09, 2006, 08:27:36 PM »

I've looked around the FAQs on the scrapbook page and it seems to be devoted to install & uninstall problems.
I'd email them & if you don't get a satisfactory answer then remove it manually & start again.
(Take a look at their FAQs areas)

Hijackthis... your computer is screwed but get your scrapbook problem fixed first.

fullbug · « **Reply #33 on:** June 10, 2006, 06:30:03 AM »

Went to the Microsoft site to look into the problem, and apparently there was a install component missing, fixed that and now things seem OK, so thats good....
You say Hijackthis is showing lots of problems? Looking forward to dealing with those....Thanx for looking at the site, I just didnt think they would be much help....

fullbug · « **Reply #34 on:** June 10, 2006, 07:51:12 PM »

Quote

Hijackthis... your computer is screwed but get your scrapbook problem fixed first.

I got rid of some programs, and with that new Microsoft thing I added I figured I better put in a updated Hijackthis file for whenever you can take a look at it....

Fed · « **Reply #35 on:** June 13, 2006, 02:41:55 PM »

Post a fresh Hijackthis log for our viewing pleasure.

fullbug · « **Reply #36 on:** June 13, 2006, 05:05:34 PM »

Here it is, I have run AdAware, Spybot and Ewido in the last 24 hours.....

fullbug · « **Reply #37 on:** June 14, 2006, 07:57:47 AM »

I must just keep missing Fed or something..... :-?

GX1_Man · « **Reply #38 on:** June 14, 2006, 04:05:35 PM »

You can start a post called "Fed Help Me!" That ought to get his attention.

fullbug · « **Reply #39 on:** June 14, 2006, 04:38:33 PM »

Quote

You can start a post called "Fed Help Me!" That ought to get his attention.

I pm'ed him once and he said not to bother with that and to just post here, go figure....

Fed · « **Reply #40 on:** June 14, 2006, 05:42:32 PM »

Sorry for the delay, working is interferring with my cyberlife
and I've only had time for fleeting visits.

Update Windows, re-run Hijackthis & mark the following for removal.

R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-86BD-FD60BB9AAE3A} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - (no file)
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O3 - Toolbar: (no name) - {4E7BD74F-2B8D-469E-86BD-FD60BB9AAE3A} - (no file)
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)

Re-boot & run an online scan at Panda.

fullbug · « **Reply #41 on:** June 14, 2006, 08:50:09 PM »

OK, I did all that and ran the Panda program, it didnt find anything, so its all good, thanx for your help Fed!

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Author Topic: Strange Windows XP Startup Problem (Read 15148 times)

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