Can you tell me please.

[lara]

What is the row of icons called ,above the home page.
eg. Home,   favourites,   refresh,  etc.

Mine have disappeared.
Do you know why,and what can I do to get them back.

Thanks.

[GX1_Man]

I think you are meaning the Button Bar

View/Toolbars/Standard Buttons. Make sure it is checked. There are otther options there as well.  

[lara]

I have done what you suggested,everything is as it should be.

Above my screen in the corner left is the,  back button, no forward button or the other buttons.  But something new....  next to the  back button ,two tiny arrows pointing to the right, when I click onto it the original toolbar buttons, drop down, vertically. then disappear again, after I have clicked on to one of them.

What do you think ?

Thanks again.

[GX1_Man]

Try checking all of the options where you were. Does that help?

What sort of malware protection do you have in place? Sometimes that can affect function as can any add on toolbars - google, yahoo, etc.

[lara]

I am sorry, I don't know what Malware protection means.

This all happened when I subscribed to MSN Encarta Encyclopedia.

Untill then I only had Internet Explorer on my desk top, but now MSN Explorer pops up.
I don't mind that , but I just wish I knew what is going on with the disapearing horizontal toolbar.

The icons for the toolbar buttons on the vertical drop down are definatly MSN  and not
the original, so I have definatly done something I shouldn't have.

[GX1_Man]

Look in Add and Remove Programs in Control Panel. See if any toolbars are listed. If you don't want them, then click to have them removed.

What options were checked off in the View/Toolbar menu in Explorer?

Malware is spyware and viruses. What are you using for protection?

[lara]

View/toolbars...ticked were,  Standared Buttons,  Address Bar,  Links,  Google.

Not ticked were,  Lock the toolbars and customize.

In  the Control Panel was Google Toolbar for Internet Explorer.

Abode Reader 7.0.8, was there, I have no idea what that is.

Thanks for your time,(computer people are so patient.)
My circumstances are my biggest hurdle to my learming what I need to know.
I will contact the High School and see what they have to suggest.
Bye for now.

[GX1_Man]

What operating system? If XP you could do a system restore to before this happened, and then get rid of those darn toolbars!  

[lara]

Problem solved,  thank goodness.

I typed an email to Internet Explorer,explaining the problem, but then couldn't find an address.
So I phoned directory assistance,they put me onto a technician and he talked me through and
 fixed it.
I never thought for one minute I would get help over the phone I couldn't believe my luck, I was just
hoping for an address.

A short version of what happened was clicking onto some dots near the back button and draging.
And there it was.. back where it belonged.

Thanks again for your time.