Hyperlinks do not work in Outlook Express (anymore

[Pensionada]

Probably an old problem, but could not find it in searches.
Problem: Hyperlinks to URL's in e-mail addresses have stopped working without any obvious reason
Windows XP-SP2 with all recent fixes
Copying of URL to address line in IExplorer works normally.
Anybody?

PS Someone here suggested IEfix (http://windowsxp.mvps.org/IEFIX.htm) but I am not familiar with this program. Please advise.

[soybean]

If you go to Tools, Internet Options, Programs, does it show Outlook Express for the email program?

[Pensionada]

If you go to Tools, Internet Options, Programs, does it show Outlook Express for the email program?

Yes... and we also checked if IE was the standard browser (http://support.microsoft.com/kb/177054/en)

[RapedApe]

I know what the problem is. Saw it a couple weeks ago but I can't remember the fix right now. I'll do a little looking around today to try to find it. If I can't I'll find it at work tomorrow.

[RapedApe]

Well I found a couple things you can try but not the one I was looking for. Give these a go and I'll find the one I'm looking for tomorrow.

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281679&sd=tech

http://support.microsoft.com/default.aspx?scid=kb;en-us;841793

[Pensionada]

Well I found a couple things you can try but not the one I was looking for. Give these a go and I'll find the one I'm looking for tomorrow.

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281679&sd=tech

http://support.microsoft.com/default.aspx?scid=kb;en-us;841793

The first one looks more promising than the 2nd one; will try tomorrow and report back.

[GX1_Man]

You can also download firefox and see if the links work there. At least you would know where the problem lies.

If determined to live and die by IE, you can try these in IE:

1. Start        
2. Settings        
3. Control Panel        
4. Internet Options        
5. Security tab        
6. Reset all 4 security zones to Default        
      
1. Start        
2. Settings        
3. Control Panel        
4. Internet Options        
5. Privacy        
6. Restore 1 Default button        
      
1. Start        
2. Settings        
3. Control Panel        
4. Internet Options        
5. Advanced        
6. Restore 1 Default button        
      
You may need to do the following as well        
      
1. Start        
2. Settings        
3. Control Panel        
4. Internet Options        
5. General tab        
6. Remove cookies, temporary files and history        
      
Kudos to Raptor and Fed

[Pensionada]

You can also download firefox and see if the links work there. At least you would know where the problem lies.

It is one of our clients (Seniorweb) computer and most of these elderly people are so unsure of themselves that they do not want to change browser.

Anyway, I will go there tomorrow morning and give it all a try.
Thanks a lot for your suggestions!

[GX1_Man]

Let us know how it turns out.

[Pensionada]

Problem has been solved as follows:

Go to Start/Run and type in: regsvr32 urlmon.dll. Then go to: IE/Tools/Internet Options/Programs/Reset Web Settings.
Go to Start/Run and type in: regsvr32 actxprxy.dll and then repeat the process for regsvr32 shdocvw.dll.

Check settings:

Windows Explorer/Tools/Folder Options/File Types. Highlight URL:HyperText Transfer Protocol/Advanced/Edit. Under Application used to perform action it should read: "C:\Program Files\Internet Explorer\iexplore.exe" -nohome and press standard

Windows Explorer/Tools/Folder Options/File Types. Highlight URL:MailTo Protocol/Advanced/Edit. Under Application used to perform action it should read: "C:\Program Files\Outlook Express\MSIMN.EXE" /mailurl:%1 and press standard

Thank for everyone's help!

Btw: IEfix did not seem to do anything useful; the answer is very similar but not totally equal to MS artcle 281679
Btw2: Firefox was installed and did not have the problem.

[GX1_Man]

Glad you are all fixed up and thanks for posting back. I am sure that will help others.

[unlovedwarrior]

Problem has been solved as follows:

Go to Start/Run and type in: regsvr32 urlmon.dll. Then go to: IE/Tools/Internet Options/Programs/Reset Web Settings.
Go to Start/Run and type in: regsvr32 actxprxy.dll and then repeat the process for regsvr32 shdocvw.dll.

Check settings:

Windows Explorer/Tools/Folder Options/File Types. Highlight URL:HyperText Transfer Protocol/Advanced/Edit. Under Application used to perform action it should read: "C:\Program Files\Internet Explorer\iexplore.exe" -nohome and press standard

Windows Explorer/Tools/Folder Options/File Types. Highlight URL:MailTo Protocol/Advanced/Edit. Under Application used to perform action it should read: "C:\Program Files\Outlook Express\MSIMN.EXE" /mailurl:%1 and press standard

Thank for everyone's help!

Btw: IEfix did not seem to do anything useful; the answer is very similar but not totally equal to MS artcle 281679

can someone translate this for me? would that work in my computer? cuz my grandma is having the exact problem with her outlook..

[RapedApe]

What don't you understand? To me it's english but then again I speak geek. And I can't see why it wouldn't work on your grandma's computer as long as it's XP.

[Fed]

Grandma should not be allowed to click on links within emails.
What you see is not necessarily what you get.
The link may appear (word for word) to be a link to her bank but then clicking on it takes her to a scam site where she can be asked to verify her account details. WOOSH!... Money gone!

‘Phishing’ emails are a common example. They pretend to come from your bank, and urge you to click a link to the bank’s website and enter your account details. Don’t be fooled: these websites are clever fakes, and typing in your details could result in your account being emptied by the fraudsters.

Want to know more?
http://www.acma.gov.au/ACMAINTER:STANDARD::pc=PC_1965

[GX1_Man]

Frequently if you hover your mouse on the link without clicking you can see exactly where the link leads you in the bottom left corner of IE (right above the start button). Check some of those 'scam" e-mails from supposed credit card  companies, eBay, etc. and test it out.