My cdrw/dvd drive is working properly

[idkanything]

Okay, I have a laptop and everytime I put in a music disc, game disc or dvd disc my cd/dvd drive shows it as being empty. Even the dvds i put in shows as empty writable cds and it gives me the option if i want to write anything on it. -_- The drive is a TSSTcorp CDW/DVD TS-L462C. I thought that i had to update the firmware but i cant really find any, any help would be great. thanks

[idkanything]

XO i meant to put isnt working properly on the subject :-/  

[GX1_Man]

Did it ever work correctly? When was the last time? What has changed since then? How old is the unit? The optics can go long before the mechannics by the way. (The drawer will still open and close, but no functionality as you describe.) Are you free of malware? What are you using? What O/S?

As you see, details are needed.  

[idkanything]

Um, this laptop is new LOL. it didnt work from the begining i guess. its a sempron 3000. windows xp home edition. mmm malware free lol.

[GX1_Man]

If it is under warranty send it back immediately to get this resolved. What brand is this?