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Author Topic: Factory reinstall  (Read 2185 times)

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kevy508

  • Guest
Factory reinstall
« on: July 21, 2006, 01:15:20 PM »
Iv been having problems with my compaq presario 5000 since i got it and i wanted to try the factory reinstall to see if that would help but when i tried it and put the CD in and restarted it a blank blue screen came up. Any ideas?
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GX1_Man

  • Guest
Re: Factory reinstall
« Reply #1 on: July 21, 2006, 02:58:59 PM »
What is the error message? Did you insert the CD while the computer was running or boot with it? Have you changed any hardware, specifically the hard drive, since you got the machine.

How about a detail or two?
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kevy508

  • Guest
Re: Factory reinstall
« Reply #2 on: July 21, 2006, 04:43:11 PM »
I think the hard drive was changed once by the previous owner.
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GX1_Man

  • Guest
Re: Factory reinstall
« Reply #3 on: July 21, 2006, 05:04:01 PM »
Well it may be impossible to do from a restore CD if there was a hidden partition on the original hard drive that is needed to do this. Many old Compaqs were this way.

You may want to check with Compaq technical support on their site. As you are not the registered original owner support may be limited, but try it and see.
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