safe mode doesnt work

[yesterday]

when i try to booy in safe mode i get the error we are sorry for any inconvienice...

it doesnt let me boot in any versions of safe mode.

i am using win xp sp2. thanks for any help.

i've scanned for virus and spyware but it was clean.

[squirrel]

1) Did safe mode ever work?
    a. if yes, go to questions 2 and 3
    b. if no, skip to question 4
2) What were you doing immediately before safe mode stopped working
3) How long ago did the problem start?
    a. go on to question 4
4) Specs for the PC?
5) anything else you can tell us?
6) What virus and spyware scanners are you using AND are they up-to-date?

[yesterday]

safe mode did work.
i dont know when it stopped working i tried it once but that error message came up.
i am using avg free edition and i have bt spyware scanner. they are fully updated.

[squirrel]

1) Did safe mode ever work?
    a. if yes, go to questions 2 and 3
    b. if no, skip to question 4
2) What were you doing immediately before safe mode stopped working
3) How long ago did the problem start?
    a. go on to question 4
[highlight]4) Specs for the PC?
5) anything else you can tell us?[/highlight]
6) What virus and spyware scanners are you using AND are they up-to-date?

[yesterday]

fujitsu siemens
euroline
amd duron
Pentium 3
CPU 1.40 GHz
224 MB of Ram
Windows XP Professional sp2

[squirrel]

1) Are your virus/spywaredefinitions up-to-date?
2) What is the error message EXACTLY as it appears?

[yesterday]

it is a black screen with white writing it says "We are sorry for any inconvenience, recent hardware or software change might have caused the problem"  i havent installed hardware or software.
my antivirus and spyware detector are updated.

[squirrel]

[highlight]it is a black screen with white writing it says "We are sorry for any inconvenience, recent hardware or software change might have caused the problem"[/highlight]  i havent installed hardware or software.
my antivirus and spyware detector are updated.

And you're SURE there was nothing else written on the screen?  If there was, what did it say?

[yesterday]

it is a really long message i cant remember it all and i cant print screen it.

it also gives options to start windows to the last working state to start windows normally or safe mode, safe mode with cmd prompt and safe mode with networking none of these work.

it says if your computer turned of suddenly it could be the problem but my computer never turned of suddenly.

i have also ran sytem checks. but nothing comes up.

[squirrel]

What does the first part of the message say?

What does the part right before the "we are sorry. . ." say?

try writing it down. then just type here what you wrote down.

[yesterday]

"we appologise for any inconvience but windows didn't start succesfully. recent hardware or software might have caused this.

if your computer stopped responding, restarted unexpectedly, or was automatically shutdown to protect your files and folders, choose last known good configuration to revert to the most recent settings that worked.

if a previous startup attempt was interupted due to power failure or because the power or reset button was pressed, or if you arent sure what caused the problem, choose start windows normally.

safe mode
safe mode with networking
safe mode with command prompt

last known good configuration(your recent settings that worked)

start windows normally"

there you go.

[squirrel]

Okay. i want you to scan your disk for errors. check both little boxes. you'll get a message that says do you want to schedule for next start-up. say yes, then restart the machine.  let us know if it finds anything.

[yesterday]

i have also ran sytem checks. but nothing comes up.

i have done that.

[squirrel]

okay. can you boot to "last known good configuration" ?  

[squirrel]

read this article, it relates directly to your problem.

http://www.computerhope.com/issues/ch000750.htm

Also, can you boot into normal windows on that machine?