CD-Rom drive not detected

[phade3]

I have a compaq presario model 7471  running windows 98 se that I received second-hand. Recently, I used the compaq quick restore cd to restore the opc to the manufacturer's state. After doing so, I attempted to use the cd-rom drive only to receive a message stating that no cd-rom was detected. I also received another message stating no scsi host adapter was found.

How can I restore the cd-rom ? I've checked the device manager listings and there's no cd-rom listed in device manager. Why windows isn't detecting the cd-rom is a puzzle to me. I'm a NOT tech head so please keep it simple !

[patio]

Take a look on that Compaq CD for Atapi drivers...you might have to copy them to floppy and or e-mail them to the machine.

patio.   8-)

[GX1_Man]

What hardware, etc.?

See below.

[phade3]

Sorry ! Here's what I have !



 
Operating System   System Model
Windows 98 SE (build 4.10.2222)   Compaq Compaq PC
System Serial Number: 1X01DCTSB0JP
Enclosure Type: Mini-Tower
Processor a   Main Circuit Board b
533 megahertz AMD K6-2 w/3DNow!
64 kilobyte primary memory cache
512 kilobyte secondary memory cache   Board: Compaq 0648h
Bus Clock: 97 megahertz
BIOS: Compaq 686S4 07/25/2000
Drives   Memory Modules c,d
30.00 Gigabytes Usable Hard Drive Capacity
27.40 Gigabytes Hard Drive Free Space

IDE-CD R/RW 4x4x24 [CD-ROM drive]
Generic floppy disk drive (3.5")

Generic IDE hard disk drive (29.99 GB) -- drive 0, No SMART Driver   184 Megabytes Installed Memory

Slot '0' has 64 MB
Slot '1' has 128 MB
  Local Drive Volumes
    
c: (FAT32 on drive 0) 27.07 GB 25.68 GB free
d: (FAT32 on drive 0) 2.92 GB 1.72 GB free
 
  Network Drives
  None detected
Users (mouse over user name for details)   Printers
 Default  
   None detected  
Controllers   Display
Standard Floppy Disk Controller
Primary IDE controller (dual fifo)
Secondary IDE controller (dual fifo)
VIA Bus Master PCI IDE Controller   Trident Blade3D/MVP4 (63) [Display adapter]
COMPAQ MV720 Color Monitor (16.3"vis, December 1999)
Bus Adapters   Multimedia
VIA Tech 3038 PCI to USB Universal Host Controller (2x)   ESS Allegro-1 Device Manager
ESS Allegro-1 DOS Emulation
ESS Allegro-1 PCI AudioDrive
Gameport Joystick (no joystick connected)
Communications   Other Devices
HSP56 MicroModem

  
Accton EN1207D Series PCI Fast Ethernet Adapter
 primary   Auto IP Address:  192.168.1.100 / 24
 Gateway:  192.168.1.1
 Dhcp Server:  192.168.1.1
 Physical Address:  00:10:B5:3D:10:3D
  
Networking Dns Server:  192.168.1.1
   Mitsumi CD-ROM Controller with Double Speed Drive
Standard 101/102-Key or Microsoft Natural Keyboard
WheelMouse1 (PS/2)
USB Root Hub (2x)
Virus Protection [Back to Top]  
No details available  
Missing Microsoft Security Hotfixes [Back to Top]  
No details available
Installed Microsoft Hotfixes [Back to Top]  
W98SE.DV.UPD    (Windows 98 Second Edition Digital Video Update)
DataAccess
    Q329414-21  on 8/19/06  (details...)
DirectX
    KB904706    (details...)
Internet Explorer
    SP1    (SP1)
    Q313829    (details...)
    Q837009    (details...)
    Q891781    (details...)
    Q916281    (details...)
    Q918439    (details...)
SP2
    UPD236934    (details...)
Win98.SE
    UPD3781    (Windows 98 Second Edition UHCD Update)
    UPD238453    (details...)
   Win98.SE (continued)
    UPD256015    (details...)
    UPD259728    (details...)
    UPDQ823559    (details...)
Win98
    UPD245729    (details...)
    UPD323172    (details...)
    UPD323255    (details...)
    UPD329115    (details...)
    UPD811630    (details...)
    UPD888113    (details...)
    UPD891711    (details...)
    UPD896358    (details...)
    UPD908519    (details...)
    UPD918547    (details...)
 
 

[patio]

Win98 was somewhat weak on generic drivers...Have you visited Compaq's site and seen if they have any ? ?

patio.   8-)

[GX1_Man]

What about "Add New Hardware" in control panel?

Win98SE should have just what you need unless it is some very esoteric drive.

[phade3]

Win98 was somewhat weak on generic drivers...Have you visited Compaq's site and seen if they have any ? ?

patio.   8-)

I'll give that a try ! A friend told me that it's possible the connectors have become loose. He suggested that I open the case and reseat the cables as they may be loose.

[GX1_Man]

Always the first step for any hardware malfunction. However if you loaded Windows with that drive......